Employer solutions
Future friendly HR solutions
TELUS Employer Solutions provides advanced HR consultancy solutions that let you focus on your core business. Let us handle technology, security, and daily processes while you focus on engaging and developing your team.
Customer first philosophy
Our most important priority is delivering on our future friendly® promise of always putting customers first.
Canadian-based
We are an HR solutions company that hosts data in private, world-class data centres here in Canada.
Solutions for today's challenges
Our huge range of technology solutions help businesses deliver the right technology for a connected world.
Our solutions
Whatever your HR challenges, we have the talent and tools to help your organization thrive.
HR business processes
Rising costs for processes and software maintenance are challenging human resource departments to do more with less. Put our extensive experience implementing and administering highly complex HR/payroll environments across a variety of industries to work for you.
Payroll management
We help streamline payroll processes to get economies of scale working for you by standardizing, simplifying, applying best practices and providing compliance guidance.
- Payroll preparation and calculation
- Time collection and reporting
- Payment distribution
- Accrual processing
- Third party payments and reporting
- Tax reporting
- Payroll accounting and reporting
Workforce administration
Our highly experienced team offers guidance on policies and processes while supporting everyday transactions. We can help you bring the benefits of automation and self-service to your employees.
- On-boarding, transfers, terminations and retirements
- Salary administration
- Demographic changes
- Leave administration
- Life event management
- Scheduled and ad hoc reporting
- Employee records file management
- Compliance and monitoring
Benefits administration
Because back office processes are our business, we continuously invest in our benefits administration and enrolment solution, Flexit360, to improve workflow automation and enhance the employee experience.
- Online employee enrolment
- Determining and maintaining eligibility for benefits coverage (flexible, traditional, and modular plans)
- Integration of human resource information systems
- Beneficiary/dependent maintenance
- Annual enrolment management
- Administration of collective agreement benefit offerings
- Premium calculations and submissions for multiple carriers
- White-label, bilingual and user-friendly workflow
Employee Records and Privacy
TELUS Employer Solutions assists our customers to comply with their obligations related to the protection of personal information. TELUS takes a very serious approach to the protection of our customers’ confidential and personal information. This is reflected in various TELUS policies, in particular in the TELUS ethics policy, the compliance with which is an employment precondition.
Talent management solutions
Need to fully engage employees as you hire, develop and manage them? Our hosted solutions can help improve your churn, productivity and bottom line. They include Talent Acquisition, Performance, Learning, 360° Feedback, Succession, Survey and Workforce Analytics.
Talent acquisition
The TELUS Employer Solution team can help you reduce time to hire and enhance the candidate experience. Our tried and tested centralized, branded recruitment portal can help streamline touch points and increase quality data capture.
- Workflow automation to optimize approvals, requisitions, offer management and onboarding
- Integration with existing HRIS applications
- Regular application updates
- Real time data access through predefined and ad hoc reporting capabilities
Performance management
Track individual training and career goals that align with your organization’s objectives while also assessing your employees using a rating system configured to your philosophy.
- Create goals with success indicators and target dates
- Create development plans and link to learning catalogue
- Allow managers and employees to add ratings, weightings and comments
- Indicate career goals
- Track progress meetings
- Add results throughout the performance cycle
Learning management
Whether online or classroom-based, our learning management solutions can provide a single location for employees to access material and record their development. Tools to manage waitlists, scheduling and reporting can make life easier for your admin team as well.
- Provide a single access point to all learning material
- Support e-learning in industry-standard formats
- Design online quizzes
- Track instructors, venues and other learning assets
- Automate email notifications to users with course information and updates
360° Feedback
360° Feedback is a personal development tool that lets employees create and send surveys to anyone they choose. Responses are anonymous, confidential, and provide employees with valuable, actionable feedback.
- Create a list of participants from employee directories
- Track survey participation by category types
- Control access to results
- Generate different survey versions for different groups
- Leverage robust reporting and graphing tool
Succession planning
Help your organization manage unplanned leadership vacancies and nurture your top talent with succession plans. Know who is ready to step in now, in an emergency, or who is able to grow into the position down the road.
- Employees can identify an interest in positions and create personal profiles
- Administrators can create and manage detailed succession plan reports
- Leaders have the ability to define emergency, ready-now, and 1-2 year successors
Workforce analytics
Whether you need to know where turnover is greatest, where attendance needs attention, or where your next generation of leaders are coming from, Workforce Analytics mines data from virtually any system and displays it in a user-friendly, easily shareable dashboard.
- Generate Workforce reports
- Reduce talent acquisition bottlenecks
- Pinpoint leaders and develop successor programs
- Align compensation offerings with organizational strategy
- Get to the root of who is leaving and why
- Track incidents and drive prevention programs
Survey
Survey is a user-friendly, intranet-based application that lets administrators create and distribute custom surveys across the organization that are easily completed and submitted online.
- Solicit feedback on customer service activities and processes, classroom sessions, and more
- Prepare for large change initiatives through a change readiness assessment survey
- Support anonymous responses
- Leverage a variety of question and answer formats
- Generate automatic reminders
Human Capital Management
Your organization is unique. Your Human Capital Management (HCM) solution should be too.
HCM applications
Our VIP HCM solution, powered by DLGL, is a powerful intuitive tool that simplifies your HR processes while offering you the level of customization you need. This fully integrated, hosted SaaS solution covers all human capital management areas, including human resource administration payroll, pension administration, talent management, business intelligence tools and reports, health and safety, and more.
- Designed to address complex business requirements by providing a highly configurable business rule-based application
- A fully hosted and managed application in our Canadian TELUS data centres
- Robust data privacy and security protocols
- A user-friendly and intuitive solution for your employees
- Available using a browser on most devices (desktop, tablet, mobile, etc.)
Contact centre
Time spent searching for HR information is time spent not focused on your customers or organizational goals. Offer your employees exceptional HR support services by leveraging our call centre team.
HR contact centre solutions
Empower your employees to directly contact knowledgeable HR call centre staff. Our combination of people, technology and advisory services can help resolve even the most complex issues.
- Gain real-time analytics and comprehensive business intelligence
- Accelerate answers on pay, retirement, benefits, vacation policies and more
- Improve employee services through award-winning call centre services
Put our HR expertise to work for you
Have a question or ready to get started? Speak to our specialists.
Your future-ready business
Innovative technology plus innovative thinking helps you evolve your Human Capital Management strategy. TELUS Employer Solutions stays on top of the latest trends and best practices to help you make your business future-ready.
