Accessibility overview
Last updated: July 20, 2023
The following overview applies solely to TELUS Health’s legacy LifeWorks employees, business and the services provided through its associated legal entities.
TELUS Health is committed to providing services in a way that respects the dignity and independence of people with disabilities. The organization strives to ensure that people with disabilities are able to receive accessible services.
TELUS Health is committed to providing services in a way that respects the dignity and independence of people with disabilities. The organization strives to ensure that people with disabilities are able to receive accessible services.
Multiple delivery channels and formats
TELUS Health delivers services through different channels and in different formats, including:
Websites
We follow accessibility best practices as outlined in the
Web Content Accessibility Guidelines (WCAG) 2.0
.E-counselling
- Professional counselling service delivered via written email exchange.
- Counselling without the rigidity of appointments; access anytime, from anywhere.
- SSL-secure website maintains the highest level of security for all correspondence.
Professional counselling service delivered via written email exchange.
- Counselling without the rigidity of appointments; access anytime, from anywhere.
- SSL-secure website maintains the highest level of security for all correspondence
First chat
- Instant employee support;
- Real-time online communication for two types of support:
- Immediate issue exploration with a professional counsellor;
- Employee and Family Assistance Program (EFAP) support service inquiry and booking;
- Ultimate convenience and privacy.
In-person
- Counselling sessions are held in an office at a pre-determined appointment time.
Phone and TTY (text telephone)
- Our call centres, three for EFAP and three for Pension and Benefits, use TTY (text telephone).
- Our call centres can handle calls in English, French, and Spanish, and the language line supports up to 154 additional languages.
Print and text-based information
The Accessibility for Ontarians with Disabilities Act (AODA)
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a law that was passed by the Province of Ontario which allows the government to develop and enforce specific standards for accessibility. The standards are intended to achieve accessibility for people with disabilities in the areas of customer service, transportation, the built environment, information and communication, and employment.
The Customer Service Regulation establishes accessibility standards for the provision of goods and services and applies to private sector organizations as of January 1, 2012. TELUS Health's
Mail:
Accessibility Officer
TELUS Health (Canada) Ltd.
25 York Street, 29th Floor
Toronto, Ontario M5J 2V5
Email:
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a law that was passed by the Province of Ontario which allows the government to develop and enforce specific standards for accessibility. The standards are intended to achieve accessibility for people with disabilities in the areas of customer service, transportation, the built environment, information and communication, and employment.
The Customer Service Regulation establishes accessibility standards for the provision of goods and services and applies to private sector organizations as of January 1, 2012. TELUS Health's
Policies, Practices, and Procedures for Accessible Service
document outlines the organization’s approach to accessible customer service for clients in Ontario. The document is also available upon request by:
Mail:
Accessibility Officer
TELUS Health (Canada) Ltd.
25 York Street, 29th Floor
Toronto, Ontario M5J 2V5
Email:
[email protected]
Accessibility and AODA related services
TELUS Health has a diverse range of services to assist clients in making their organizations more accessible and in meeting the accessibility policies and procedures requirements under the AODA.
- Our consultants in ourEFAPhave expertise in Human Rights Legislation, Occupational Health Legislation, and Workplace Harassment and can review client policies or work with clients to develop them.
- Ourworkplace trainingoffers self-paced online training designed to help employers meet legal obligations and help employees feel more confident in serving customers and clients with disabilities.
- OurAttendance and Disability Management Servicesoffer support for people leaders and employees and include consulting, ergonomics, claims management, accommodation, and return to work.
Last updated: July 2023