Privacy

Respecting privacy is core to how we carry out all of our business activities. We take very seriously our commitment to build safeguards for privacy into every one of our products and services. We know privacy matters to you and that is why it matters to us.
Our commitments to protecting your privacy are reflected in a variety of resources.

For LivingWell Companion and Health Companion customers

If you would like to learn more about our privacy commitments to our Living Well Companion and Health Companion customers, please refer to our TELUS Consumer Health Privacy Commitment.

For business customers

If you would like to learn more about our privacy commitments to our business customers, including customers who are enterprises, businesses, corporations, or other organizations, please refer to our TELUS Health and Payment Solutions Business Customer Privacy Policy.

TELUS Health MyCare

The TELUS Health MyCare service now falls under the robust
TELUS Privacy Management Program Framework
 that applies more broadly to the TELUS family of companies. To access the TELUS Health MyCare App on or after July 20, 2021 you will be required to review and agree to new Terms and Conditions and will be asked in the app if you understand the updated Privacy Commitment.

TELUS Health Care Centres

If you would like to learn more about our privacy commitments to our TELUS Health Care Centres customers, please refer to our TELUS Health Care Centres Privacy Policy.
If you have a request for access to health information, please download and complete the form
found here
.

TELUS Health Virtual Care and TELUS Health Wellbeing

If you would like to learn more about our privacy commitments to our TELUS Health Virtual Care and TELUS Health Wellbeing customers, please refer to the following links.

TELUS Health Corporate Policy

If you would like to learn more about our privacy commitments to our services provided through your employer or Benefits provider, please refer to our
corporate privacy policy
.

Our Privacy Management Program framework

A vital part of our commitment to privacy is to be transparent with you about the ways we protect your privacy. We want you to know just how robust our framework for managing privacy is, so, we are pleased to share the framework for our core Privacy Management Program with you.For more information about your privacy, write us at
[email protected]
.