Business Intelligence and Reporting

Reporting for insurers

Business Intelligence with online and interactive reporting

TELUS Health business intelligence tools can provide valuable insights by leveraging a comprehensive database, comprising more than 50% of Canada’s total private health insurance claims. With Business Intelligence you can:

Zone in on relevant data

Retrieve information specific to your customer base, by demographics, drug use, illness or other criteria. With targeted data, you can develop plans catered to your customers.

Identify pain points to refine your service offering

Track trends, from incidences of chronic illness to the impact of aging to manage your plan performance while continuing to meet the evolving needs of your plan sponsors and members.

Build better plans

Inform your strategy with up-to-date information on both historic and current trends. Refine your service offering to optimize program performance.

Why you need Business Intelligence

Learn more about TELUS Health Interactive reporting (TIR)

Why you’ll enjoy it

Extract, refine and reformat data to analyze it based on variables you choose.
Access and retrieve data quickly and reliably thanks to TELUS Health data cubes developed specifically for the group insurance industry.
Work with easy to use, self-service capabilities for non-technical users focused on specific health benefits challenges.
Bridge the gap between raw data and business insights.
Benefit from reporting data that is de-personalized. View data from multiple perspectives and different levels of detail without having to worry about personal health information privacy issues thanks to our cloud based analytics platform.
Export reports in three formats: Excel, PDF and PowerPoint.
Target any data from the TELUS Health data warehouse for more in-depth analysis by cross-referencing the processed claim data with the plan design data.

Benefit from these features

Access information that can be adapted to the client's needs.
Create specific reports and diagrams, with filters to target an analysis in a focused way.
Map claim data with administrative data that define plan coverage.
Integrate the latest updated administrative data (coverage history) and apply the updates to all periods impacted by the changes, including past periods.
Compare a sponsor's plan with the TELUS book of business.
Analyze trends that emerge from several years of historical data.

Type of business insights you can get

Which diseases within a group plan are most costly, based on drug costs?
What are the most common diseases based on claim frequency?
How many claimants have claimed drugs for the treatment of specific diseases?
What is the average cost of generic drugs, brand name drugs, and innovative drugs?
What are the specialty drugs that have been claimed most often over a specific period, and by how many claimants?

Get additional management reports through the TIR platform

Drug Claims Care Reports identify diseases that affect your plan members the most based on the frequency and cost of claimed drugs.
Drug Claims PBM Workbench helps you learn the factors that influence the cost of a prescription drug plan, such as age, geography, industry type and plan design.
Drug Claims Pharmacy Reports lets you view the frequency and distribution cost of a drug benefit plan by pharmacy chain and drug source, as well as professional and other fees.
Drug Claims Service Monitor allows you to see a summary of the service and administrative issues affecting a drug benefit program.

Learn more about Online reporting (OLR)

Here’s what Business Intelligence can do for you

Understand illness and disease prevalence

Identify prevalence of specific illness and chronic disease with robust data on drug use, paired with demographics. With a more profound understanding of member’s health needs, you can refine your drug plan offering.

Quantify costs

Filtering data by time frame, age and more, you can better understand the cost of a prescription plan. Refine your strategy based on facts. Know the 50 most frequently claimed DINs, who paid for them, how old they were, and whether it happened in winter or in summer. Refine results based on where you want to optimize your offering.

Protect customer privacy and gather anonymous data

Get valuable insights from de-identified aggregate level data, while still benefiting from a better understanding of the demographic composition driving claims utilization.

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1 888 709-8759

Monday to Friday: 7:00 AM to 10:00 PM (EST)
Saturday and Sunday: 8:00 AM to 10:00 PM (EST)

Get technical support

Get in touch with a TELUS Health representative.

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Additional links

Health Benefits Hub

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