Vancouver Internet Service Provider
Home internet in Vancouver
Say goodbye to buffering and hello to seamless streaming, gaming and browsing with TELUS PureFibre Internet. Lock in incredible holiday savings on Canada's most reliable internet technology today.
PureFibre 3 Gig Internet1
Only TELUS offers futureproof speed and pricing: Purefibre Internet, now with 5-year Plan Price Lock.2
TELUS PureFibre®
Live uninterrupted with fibre internet
There are many internet providers in Vancouver, but only TELUS has PureFibre, delivering the fastest internet speeds in Western Canada.5 Enjoy uninterrupted internet that won’t let you down.
Fibre direct to your home
Only TELUS PureFibre is fibre all the way to your home.6
Speeds up to 2500 Mb
PureFibre comes in many wonderful flavours - from fast to WOW!7
Speeds up to 3Gbps
Fast downloads and equally fast uploads, another way we beat the competition
Expect more from your Vancouver home internet provider
Our PureFibre Internet service promise:
- 30-day money-back guarantee. Activate online and if you’re not satisfied we’ll refund your money.
- Proactive monitoring. We monitor the health of our fibre network around the clock to detect issues and resolve them quickly
- 24/7 technical support. If there’s a problem with your services, find help through our various support options, no matter what time it is.
Looking for high-speed, reliable internet in Vancouver?
Experience seamless streaming, lag-free gaming and work-from home frustration-free. Benefit from affordable packages tailored to suit your needs, so you get maximum value for your investment. Enjoy unrivaled reliability and extensive coverage from Gastown to UBC, we keep you connected no matter where you are.
Elevate your online experience. TELUS brings the best in internet services to your doorstep. Stay connected, entertained and productive with TELUS internet in Vancouver.
Frequently asked questions
We offer speeds up to 1500 Mbps (1.5 Gigabit Internet) with unlimited data.
TELUS PureFibre is available in select areas of Ontario and Quebec. Please visit our
PureFibre Plans page
to explore internet plans and check availability for your location. If PureFibre isn't available in your area, you'll have the opportunity to sign up for updates on all available TELUS internet services.Wi-Fi Plus is a $10/mo add-on for anyone looking for additional Wi-Fi peace of mind. With Wi-Fi plus, you’ll know that your Wi-Fi network will work optimally in every corner of your home, and that you’ll have support at your fingertips whenever you need it.
Wi-Fi Plus saves you from having to purchase any additional Wi-Fi hardware. Our experts will find the optimal placement and number of devices you need to get the best Wi-Fi experience for your home’s layout.
You could choose to buy hardware from an electronics retailer and install them yourself, but with Wi-Fi Plus, you get a hardwired and professionally installed solution which will result in peace of mind and more reliable performance.
Wi-Fi Plus gives you the best-in-class hardware, installation, and support to give you the ultimate Wi-Fi experience. Wi-Fi that is professionally installed, and optimally set up for your home, with ongoing premium support that you can book anytime. All for $10/mo.
Wi-Fi Plus saves you from having to purchase any additional Wi-Fi hardware. Our experts will find the optimal placement and number of devices you need to get the best Wi-Fi experience for your home’s layout.
You could choose to buy hardware from an electronics retailer and install them yourself, but with Wi-Fi Plus, you get a hardwired and professionally installed solution which will result in peace of mind and more reliable performance.
Wi-Fi Plus gives you the best-in-class hardware, installation, and support to give you the ultimate Wi-Fi experience. Wi-Fi that is professionally installed, and optimally set up for your home, with ongoing premium support that you can book anytime. All for $10/mo.
TELUS is dedicated to creating a 100% fibre optic network8 – TELUS PureFibre. Fibre makes a better internet connection because it can provide better bandwidth, faster speeds, and much better reliability.
Fibre optic cables are made of glass, not metal. That makes a fibre optic internet connection immune to many of the forces that negatively affect traditional cable internet – like electrical interference, water and oxidation. It’s even impervious to temperature fluctuations.
The majority of our customers already enjoy a fibre optic internet connection direct to their homes. And that number is growing quickly, as we spend over $1 billion per year expanding our PureFibre network.
For customers that are not within PureFibre communities, we are offering fast and reliable DSL connections, including both ADSL and VDSL. Unlike cable internet, DSL lines are not shared with your neighbours, so you can expect consistently fast internet, even during the busiest times.
All of our plans now include unlimited home internet data.
TELUS always makes sure that every customer receives sufficient bandwidth (or capacity) to get close to their posted speed, even during peak hours. This means, for example, that if you’ve signed up for Internet 750 – whose posted speed is up to 750 Mbps – you will actually experience speeds of up to 750 Mbps day and night, including the peak hours of 6pm to 11pm.
Cable internet providers routinely place too many customers on shared connections. During quiet times, their customers may indeed enjoy the advertised speeds. But in busy times – precisely when you’re most likely to need a fast connection – real life speeds will be much lower.
Even if you’re not yet in a PureFibre area, you still benefit from more consistent speeds than those offered by our competitors.
What is considered a “good” high speed internet connection depends on your online lifestyle, the number of people in your household, as well as the amount of connected devices in your home.
If you’re into streaming HD and 4K videos, or spend time gaming, you should be looking for a home internet plan with at least 250 Mbps. If there are multiple people in your home sharing the connection, then you’re better off with 500 Mbps or more.
If you have a household of very active internet users – who stream 4K shows, take video calls, play online games, and like to keep their photos synced on the cloud – TELUS’ Gigabit plan is the plan for you.
You can never have too much speed and it’s good to have some extra speed for when you need it! Our PureFibre X Internet plans with speeds of 1.5 and 3 Gbps will allow you to get more done quickly, ensuring you never miss out on online experiences.
Our high speed internet plans vary by location. In many areas, we now offer speeds of up to 3.0 Gbps (Gigabit Internet).
All plans include unlimited data.
Download speed means how quickly you can receive data from the internet. When you’re browsing websites or streaming music or video, it’s download speed that matters.
Upload speed means how quickly you can send data to the internet. This is important for high quality video conferencing (including Skype and FaceTime) uploading large files and – especially – intensive online gaming.
Most internet service providers have “asymmetrical” plans, with upload speeds that are much slower than download speeds. So, if you see a home internet plan that refers to a speed of “300 Mbps”, read the fine print. You may find that the upload speed is only 15 Mbps.
TELUS PureFibre internet plans are “symmetrical”. That means the upload speeds are just as fast as the downloads. For example, our PureFibre Internet 750/750 plan boasts download and upload speeds of up to 750 Mbps.
- Offer subject to change without notice. Available to new and existing TELUS customers in BC or Alberta who have not subscribed to internet in the past 90 days and activate an eligible internet plan on a 2 year term. The Plan Price Lock Discount (“Lock”) applies to the monthly regular price for eligible internet plans, before any applicable taxes, other government imposed fees, discounts, promotions and bill credits, for 5 years starting from the time of eligible plan activation. Prices of features, select add-ons and pay-per-use rates are not guaranteed during the Lock period and are subject to change. After the Lock period, in-market regular pricing applies and is subject to change. The Lock may be removed upon internet plan change or renewal or if you no longer meet the eligibility criteria. Cannot be combined with other promotional offers not mentioned in this advertisement. Prices of features and select add-ons are not guaranteed during the 2 year term and subject to change anytime. From month 1-60, a $45/mo. internet discount applies to the regular price, currently $155/mo. At month 61, the $51/mo internet discount will continue to apply for as long as the eligibility requirements are met or until the discount is no longer maintained. From month 1-60, a $20/mo discount applies to the regular price of unlimited data-add on, currently $20/mo. At month 61, the $20/mo unlimited data add-on discount will continue to apply for as long as the eligibility requirements are met or until the discount is no longer maintained. All prices do not include applicable taxes. A cancellation fee applies to the early termination of your 24 month internet service agreement, which will be the sum of $360, declining by $15 for every month of Internet service and reducing to $0 at the end of your 2 year term. Rental equipment must be returned in good condition within 14 days of upon cancellation or termination of service, otherwise the replacement cost will be charged to the account. Maximum speeds require optimal network conditions on a wired connection. Internet access speeds may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. Concurrent data streams, including combinations of uploads and downloads, may be required to access maximum speeds. Maximum speeds may not be achievable using a single device. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. Final eligibility for the services will be determined by a TELUS representative.
- Offer subject to change without notice. Available to new and existing TELUS customers who have not subscribed to internet in the past 90 days and activate an eligible internet plan on a 2 year term. The Plan Price Lock Discount (“Lock”) applies to the monthly regular price for eligible internet plans, before any applicable taxes, other government imposed fees, discounts, promotions and bill credits, for 5 years starting from the time of eligible plan activation. Prices of features, select add-ons and pay-per-use rates are not guaranteed during the Lock period and are subject to change. After the Lock period, in-market regular pricing applies and is subject to change. The Lock may be removed upon internet plan change or renewal or if you no longer meet the eligibility criteria.
- Offers subject to change without notice. Available to residential customers who subscribe to eligible services and enroll with pre-authorized payments. The $5/mo discount will apply each month to each eligible service and you must retain the eligible service(s) with pre-authorized payments to maintain the discount. Customers may see a partial credit when enrolling with pre-authorized payments depending on bill cycle. All prices do not include applicable taxes. Available to TELUS or Koodo Mobility post-paid customers who subscribe to qualifying TELUS Home Internet packages. A $10/mo. discount will apply to the internet bill for as long as the eligibility requirements are met or until the discount is no longer maintained. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. If you change your plan following our eligibility assessment, your discount may be removed. Offers subject to change without notice. Available to residential customers who have not subscribed to TELUS Internet service in the past 90 days. Offer includes TELUS PureFibre Gigabit Internet. From month 1-24, a $25/mo discount applies. Regular price, currently $135/mo, applies after the 24-month term. All prices do not include applicable taxes. $0 Unlimited data offer is only available to customers signing up on a 2 year internet service agreement. Regular pricing (currently $20 for Unlimited Data add-on) applies at month 25. Minimum system requirements apply. Minimum system requirements apply. Final eligibility for the services will be determined by a TELUS representative. A cancellation fee applies to the early termination of your internet service agreement, which will be the sum of $360, declining by $15 for every month of Internet service and reducing to $0 at the end of your 2 year term. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. Maximum speeds require optimal network conditions on a wired connection. Internet access speeds may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. Concurrent data streams, including combinations of uploads and downloads, may be required to access maximum speeds.
- Offers subject to change without notice. Available to residential customers who subscribe to eligible services and enroll with pre-authorized payments. The $5/mo discount will apply each month to each eligible service and you must retain the eligible service(s) with pre-authorized payments to maintain the discount. Customers may see a partial credit when enrolling with pre-authorized payments depending on bill cycle. All prices do not include applicable taxes. Available to TELUS or Koodo Mobility post-paid customers who subscribe to qualifying TELUS Home Internet packages. A $10/mo. discount will apply to the internet bill for as long as the eligibility requirements are met or until the discount is no longer maintained. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. If you change your plan following our eligibility assessment, your discount may be removed. Offers subject to change without notice. Available to residential customers who have not subscribed to TELUS Internet in the past 90 days. For customers signing up on a 24 months term, the Internet rate plan price is guaranteed to remain the same for the duration of the 24 month term. Prices of features and add-ons such as unlimited internet data, are not guaranteed during the 24 month term and subject to change anytime. Offer includes TELUS PureFibre internet 250. From month 1–24, a $25/mo discount applies. Regular price, currently $115/mo, applies after the 24-month term. All prices do not include applicable taxes. $0 unlimited data offer is only available to customers signing up on a 2 year internet service agreement. Regular pricing for Unlimited Data add-on applies at month 25, regular price is currently $20 per month and is subject to change without notice. Minimum system requirements apply. Final eligibility for the services will be determined by a TELUS representative. A cancellation fee applies to the early termination of your internet service agreement, which will be the sum of $360, declining by $15 for every month of Internet service and reducing to $0 at the end of your 2 year term. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. Maximum speeds require optimal network conditions on a wired connection. Internet access speeds may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. Concurrent data streams, including combinations of uploads and downloads, may be required to access maximum speeds. Maximum speeds may not be achievable using a single device.
- Not available in all areas. Traditional copper wire or copper wire hybrid networks are subject to capacity constraints and environmental stresses that do not affect TELUS fibre optic technology, which is based on light signals. Individual results may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. For a description of TELUS’ network management practices please see telus.com/networkmanagement.
- Traditional copper wire or copper wire hybrid networks are subject to capacity constraints and environmental stresses that do not affect TELUS fibre optic technology, which is based on light signals.
- The network consists of fibre-to-the-neighbourhood (FTTN) and fibre-to-the-home (FTTH) connections.
- Not available in all areas. Traditional copper wire or copper wire hybrid networks are subject to capacity constraints and environmental stresses that do not affect TELUS fibre optic technology, which is based on light signals. Not available in all areas. Individual results may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. For a description of TELUS’ network management practices please see telus.com/networkmanagement.