Accidents happen. Device protection has you covered.

Save the date to protect your phone with Device Care Complete

From April 7th to May 17th, add Device Care Complete in your MyTELUS or during activation on any phone on your account.

Device Care Products

AppleCare+

Device Care Products

Get Device Care Complete for the protection your phone deserves

Get the protection your phone deserves for $17 per month¹. Coverage includes cracked screen repairs for eligible devices, lost and stolen devices, accidental damage and more.

Add Device Care Complete

See what's covered

Unlimited cracked front screen repair with available same day repairs

Enjoy unlimited cracked screen repairs at your local Mobile Klinik, with service typically completed within a few hours.

Minimal downtime with fast and convenient replacement or repair

With Asurion — your Device Care Complete provider — you can file a request 24/7 online and even track its progress. Replacements are typically shipped the next day.

Protection for all your devices

Available in store or by talking to an agent

Device Care BYOD

$9/month with no term¹

Bring your own phone

Damaged phone repair/replacement

See details

Device Care Connected

$9/month with no term¹

New tablet or smartwatch

Damaged connected device repair/replacement

See details

Call 1-866-558-2273

Find a store near you

Device category	Device Care Complete	Device Care BYOD	Device Care Connected
New and Certified-Pre-owned TELUS devices		—	—
BYOD smartphones (purchased from TELUS or another provider)			—
New SIM-enabled TELUS smartwatches and tablets	—	—

Start a service request

Start, manage and track your claim or service request. Need help? Give us a call.

Get started

Call 1-866-281-4537

A person talking on the phone while looking down at a screen with a headset.

Frequently asked questions

Device Care Complete is optional coverage for new and bring-your-own phones, covering accidental damage, loss/theft, and post-warranty malfunctions. Device Care BYOD (for bring-your-own phone activations) and Device Care Connected (for new smartwatches/tablets) are optional coverage for accidental damage and post-warranty malfunctions. These plans renew monthly until cancelled and can be cancelled at any time. A maximum of 2 claims are permitted within a 12-month period, with coverage up to $3,500 per claim. For Device Care Complete only, cracked front screen repairs and battery replacements do not count towards the claim limit. Claims may be fulfilled with a new or refurbished product. Deductibles/service fees may apply. For a complete list of devices and associated deductibles/service fees, visit
asurion.com/claims/telus
. Limitations and exclusions apply. To view the terms and conditions visit
asurion.com/claims/telus/terms
. The plans are underwritten by the Canadian Branch of Liberty Mutual Insurance Company in Manitoba, Saskatchewan, and Quebec (in Quebec#2000472276) and Canadian Specialty Services Corporation is the claims administrator. In Manitoba and Saskatchewan, Asurion Canada Insurance Services Corporation is the agent; in Quebec, Asurion Canada Services Corporation is the agent.
Repair or replacement eligibility determined at time of claim approval. In select areas, eligible devices may receive next-day repair based on claim approval time, parts‌ and technician availability. All repairs and replacements, including but not limited to cracked front screen and battery replacement count toward the claim limit. For eligible flip and foldable phones, cracked front screen repairs are $39, and inner screen and back glass repairs are subject to the “All Other Repairs” service fee. Limitations and exclusions apply. For full details, visit
asurion.com/claims/telus
.
Repair or replacement eligibility determined at time of claim approval. All repairs and replacements, including but not limited to cracked front screen and battery replacement count toward the claim limit. Limitations and exclusions apply. For full details, visit
asurion.com/claims/telus
.
AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase iPhone. AppleCare+ is subject to acceptance of the Terms and Conditions. For complete details, see terms at
apple.com/ca/legal/sales-support/applecare/applecareplus
. The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc.
Repair or replacement eligibility determined at time of claim approval. In select areas, eligible devices may receive next day repair based on claim approval time, parts, and technician availability. Limitations and exclusions apply. For full details, visit
asurion.com/claims/telus

Accidents happen. Device protection has you covered.

Device Care Products

Get Device Care Complete for the protection your phone deserves