Moving with TELUS is easy.
We can take away the stress of staying connected during your move so you can stay focused on everything else. And moving is always on us.
3 steps to ensure you have the smoothest move ever
Preparation is everything
Stay on top of everything that goes into moving so yours goes as planned.
When are you moving?
Notify us of your move date with a minimum 7 day notice to ensure we get you connected.
If your move is in less than 7 days don’t worry, call us and we’ll get you set up.
Enhance your move with Wi-Fi Plus for just $10 per month
Elevate your new home’s internet experience with customized installation for wall-to-wall coverage, enhanced network security and dedicated expert support to ensure a smooth transition.
Move smooth with a HomePro™ membership
You’ve got enough to worry about. With 24/7 live support to install and set up almost every device in your home, our experts will help make your move smoother.
Moving FAQ
What happens if I move to an area where TELUS does not provide service?
Can I keep my current home phone number when I switch from my other provider?
How do I reschedule an appointment?
Can I upgrade to new home services?
How do I cancel or return rental equipment - TELUS Optik TV, Satellite TV, Internet or Smart Home Security?
What do I do if I haven't received the return kit in 5 business days?
Will I be charged if I haven't returned rental equipment within 28 days?
How did TELUS know I was moving?
Who is Environics Analytics?
Does Environics follow best practices around privacy compliance and consumer protection?
For additional information and questions regarding TELUS privacy