Save 40% and keep your online activity safe

Get Online Security Ultimate for $18 per month.¹ Help protect your identity and online privacy with full-service live restoration support and identity theft reimbursement coverage of up to $1 million.

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Identity theft support from start to finish²

Identity Theft Support

We’ll be with you the whole way

Where do you start if your information is stolen? We provide 24/7 live support, so you don’t have to navigate this alone. A dedicated specialist will guide you through the process until your identity is restored.

A dedicated Identity Theft Support specialist with a headset.

Identity Theft Reimbursement Coverage

Helping to reduce financial stress

46% of Canadians report they’ve fallen victim to financial fraud at some point in their lives.³ If it happens to you, we’ll cover related expenses up to $1 million depending on your plan,² to help resolve your case, including the cost of lawyers, experts, applications, court filings, notarizations, replacement ID cards, lost wages and more. Plus, with our Complete and Ultimate plans, we'll reimburse you for eligible lost and stolen funds up to $25,000.

A happy woman with her smartphone and the headline Up to $1 million in coverage for related expenses.

A wallet sitting on a boardwalk park bench.

Stolen Wallet Assist

If you lose your wallet, we can help

A dedicated specialist can guide you and even help cancel or replace your credit cards, driver’s licence, social insurance cards and more.

Don’t just take our word for it

“TELUS Online Security is far superior to other firms that offer this service. It simply sits in the background doing its job! If I did have an issue, I know it would be easily and quickly resolved.”

Penny, British Columbia

Trusted by millions of
customers worldwide

Average 4.6 out of 5.9k app ratings.

A woman in a purple jumper sitting with a laptop and a card on her hand next to the 4.6/5 starts in 5,900 app ratings.

Frequently asked questions

What is identity theft?

Is identity theft a large problem in Canada?

Will this help me if my SIN card is stolen?

How does stolen wallet assist work?

What support is available for identity theft?

What can an identity theft restoration specialist help me with?

How do I set up my protection once I subscribe?

More resources

Prevention

Detection

Find TELUS Online Security support articles

Recovery

Setting up your plan

Get cyber safe

We’re committed to your privacy for all our products and services. We know privacy matters to you. And that’s why it matters to us.

View our Privacy Commitment

Surf websites, not phishing scams

Starting at $12/mo. ⁵

View plans

Already a TELUS customer?

View terms and conditions

Cancel anytime, effective at the end of the current billing period. Offer expires January 8, 2025. Offer subject to change without notice. TELUS Online Security (""TOS"") does not require a 2-year agreement. Regular price of TOS Ultimate is $30/month. Regular price is subject to change without notice. $12/month discount on TOS Ultimate subscription will expire after 24 months from subscription of TOS, and regular price will apply from month 25. Final eligibility for the services will be determined by a TELUS representative.
All provinces except Quebec: Identity Theft Reimbursement Coverage is underwritten and administered by Zurich Insurance Company Ltd. Different plans have different limits, ranging from up to $25,000 for Standard, up to $100,000 for Complete and up to $1 Million for Ultimate. Up to $25,000 Stolen Funds Reimbursement available on Complete and Ultimate plans. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Review the Summary of Benefits under the Insurance Coverage (Canada)
here
.
Quebec only: The Identity Theft Reimbursement Coverage, with a limit of up to $25,000 for Standard, up to $100,000 for Complete and up to $1 Million for Ultimate is underwritten and administered by The Boiler Inspection and Insurance Company of Canada, part of HSB Group, under group or blanket policies issued to LifeLock or its respective affiliates for the benefit of its Members. Please refer to the actual policies for terms, conditions, exclusions of coverage, and for the types of experts that may be covered for reimbursement of professional service fees. Experts not specified in the policies will not qualify for reimbursement jurisdictions. Review the Summary of Benefits under the Insurance Coverage (Canada)
here
.
Chartered Professional Accountants of Canada, 2022.
CPA Canada 2022 Fraud Survey
- Backgrounder.
TELUS offers the widest selection of security services to customers across Canada, including home, business and online security.
Cancel anytime, effective at the end of the current billing period. Offer subject to change without notice. TELUS Online Security ("TOS") does not require a 2-year agreement.
See full plan conditions
.