Stay close with the Caregiver Mobile app
Receive notifications and updates about their daily routines, mobility and whereabouts without disturbing them. Included with TELUS Health Medical Alert1.
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Check in without disturbing them
For the moments you can’t be there in person, the Caregiver Mobile app gives those who care for older loved ones a little more peace of mind.
Senior caregiving made a little easier
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SOS alerts
Find out if your loved one has triggered the fall detection feature or pressed the help button.
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Daily activity information
Your loved one can share details including first motion, daily steps and device battery status.
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Advanced Canada-wide tracking
See their location without the hassle. Operating on Canada’s Most Awarded Mobile network.
On the go and at home
TELUS Health Medical Alert Pendant
Enjoy state-of-the-art fall detection2, the longest medical alert device battery life in Canada3, advanced location tracking4 and included Caregiver Mobile app.
Starting from
$50 /mo.
for existing TELUS Home, Mobility or Koodo customers on a 1-year term5.
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See how the Caregiver Mobile app works
When you log in to the Caregiver Mobile app, you can refresh details about your loved one’s day and their Medical Alert device.
See their location - even if they travel across the country.
See notifications if the fall detection feature has been triggered or if the emergency button has been pressed.
See key activity metrics including their first motion of the day and daily steps without having to ask them.
Catch up on other alerts to help ensure they get the most from their device. Keep an eye on things like device battery level or power off and help look out for them.
How to set up the Caregiver Mobile app
STEP 1
Order TELUS Health Medical Alert
When you or your loved one have purchased, you’ll be able to set up the device and app invitations.
STEP 2
Call in to get an app invite
Your loved one can speak to a TELUS Health Customer Service Agent by phone to arrange app invitation for their caregivers.
STEP 3
Customize contacts and info
While on the phone with the Customer service agent, the user can customize their phone contact list and what information they choose to share via the app.