Go anywhere with a Medical Alert necklace and belt clip
$
50
/mo.
Go anywhere with a Medical Alert necklace and belt clip
TELUS Health Medical Alert Pendant
Starting from
$
50
/mo.
For TELUS Home, Mobility or Koodo customers on a 1-year term1.
Use code THANKYOU10
State-of-the-fall detection feature2
Advanced Canada-wide location tracking3
24/7 access to assistance and trained Medical Alert operators
$35 activation fee applies4
TELUS Health Medical Alert Pendant
Starting from
$
50
/mo.
For TELUS Home, Mobility or Koodo customers on a 1-year term1.
Use code THANKYOU10
State-of-the-fall detection feature2
Advanced Canada-wide location tracking3
24/7 access to assistance and trained Medical Alert operators
$35 activation fee applies4
More independence, less worry
Keep living life on your terms with easy access to 24/7 support when you need it, at the push of a button. Plus, the included Caregiver Mobile app helps connect loved ones to your activity without interrupting your day.
Live life on the go
- State-of-the-art fall detection feature2
- Call cancellation feature
- Advanced Canada-wide location tracking3
Stay connected
- 24/7 access to emergency support at the push of a button
- Access to assistance and trained Medical Alert Operators
- Included Caregiver Mobile App to stay connected5
Safe and simple
- Up to 6 days of extended battery life6
- Water-resistant device7
- Wear the pendant as a medical alert necklace or on a belt clip.
Testimonials from customers and caregivers
"It's very reassuring to know that he can get help in an emergency."
Gilles B., caregiver
"TELUS Health has great people who care about elders and treat them all with the most respect."
Christopher J., valued customer
"Great service, great device for the elderly with prompt help and assistance."
Jody E., valued customer
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Steps to get support
Get 24/7 access to emergency support at the push of a button whether you’re at home or on the go.
STEP 1
Alert received
When the emergency button is pressed and held for three seconds or the fall detection feature detects a fall.
STEP 2
Get a call through your pendant
You’ll get a call through your pendant’s two-way speaker from a virtual assistant to ask if you need help.
If you don’t need help, you can cancel the call.
STEP 3
Family or friends contacted
If you ask for help or are unable to respond, you will be transferred to a Medical Alert Operator who will then follow the contact instructions in your profile.
STEP 4
Emergency services contacted
If the situation requires, the Medical Alert operator will contact emergency services.
Wear it on the provided belt clip
Charge it in its cradle
Wear it on the provided lanyard as a medical alert necklace
Loud, clear speaker
Hear the Medical Alert operator through a small but powerful speaker.
Call button with indicator light
One button, one press and connect with assistance and a live Medical Alert operator if required. The button light illuminates when a call is in progress and when the battery needs charging.
Clear microphones
Speak with the Medical Alert operator through crystal clear dual noise-canceling microphones
Longest battery life in Canada
Up to 6 days - the longest battery life of any mobile medical alert device in Canada, based on activity, cellular coverage and talk time.
Small, lightweight and discreet
Wear it as a medical alert necklace on a lanyard or at your side with the included belt clip.
Water-resistant
Don’t let a little rain get you down. You rest easy if your TELUS Health Medical Alert pendant gets a little wet.
Choose the best medical alert device for your lifestyle | ||
|---|---|---|
24/7 access to assistance and emergency operator | ||
Emergency help button | ||
2-way voice calling | Via pendant | 600 ft. coverage via base station |
Extended battery life6 | Up to 6 days, includes charging cradle | Built-in, lasts 3-5 years |
State-of-the-art fall detection feature2 | - | |
Included Caregiver Mobile app | - | |
Advanced Canada-wide location tracking3 | - | |
Multiple ways to wear | Lanyard or belt clip | Lanyard or wristband |
Senior and caregiver health resources
Learn more about senior health and caregiver wellness from TELUS Health.
Article, June 13, 2024
5 caregiving tips: how to talk to aging parents about changing health needs
As our parents age, open and honest conversations about their changing health needs can help ensure their safety and wellbeing while helping to reduce caregiver stress.
Article, April 19, 2024
Embracing active aging to overcome #FOGO
Aging today looks very different than it did for our parents or grandparents. Yet many people harbour a sense of FOGO (fear of growing older).
Download your device user guide
Save or print the Medical Alert Pendant user guide for easy reference.
Medical Alert Pendant FAQ
Can I use TELUS Health Medical Alert Pendant outside of my home?
Is TELUS Health Medical Alert compatible with my pacemaker?
How does the fall detection feature work on TELUS Health Medical Alert?
Should I test my TELUS Health Medical Alert service? If so, how do I do that?
Is TELUS Health Medical Alert Pendant water-resistant? Can I wear it in the shower?
What should I do if an alert is accidentally triggered?
How long does it take to charge the battery on TELUS Health Medical Alert?
I have an older LivingWell Companion device, where can I find the user guide?
General Information
Are the trained operators located in Canada?
When will I speak to the Automated Virtual Assistant (AVA)?
Will AVA speak to me everytime I press the button or a fall is detected?
What is the benefit of having the product shipped directly?
How long does it take for shipping?
Is there a shipping fee or other one-time fee?
What if I run into difficulty during self-install?
Manage your account
How do I update my information or my emergency contact information?
Can I purchase this for my family member or friend?
I don’t think the battery in my device is working anymore. What should I do?
Keep shopping
At home
LivingWell Companion® Home
The water-resistant, lightweight pendant helps you keep doing the things you love with a 600-foot radius at home.
Starting from
$30 /mo.
for existing TELUS Home, Mobility or Koodo customers on a 1-year term1
