24/7 access to help –

wherever life takes you

TELUS Health Medical Alert with Caregiver Mobile app

On the go and at home

Enjoy state-of-the-art fall detection¹, the longest medical alert device battery life in Canada², advanced location tracking³ and included Caregiver Mobile app.

Starting from

$50 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁴.

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LivingWell Companion® Home

At home

Keep doing the things you love at home with emergency help at the push of a button. Operates within a 600-foot radius of the included base station.

Starting from

$30 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁴

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Choose the best medical alert device for your lifestyle	On the go and at home	At home
24/7 access to assistance and emergency operator
Emergency help button
2-way voice calling	Via pendant	600 ft. coverage via base station
Extended battery life²	Up to 6 days, includes charging cradle	Built-in, lasts 3-5 years
State-of-the-art fall detection feature¹		-
Included Caregiver Mobile app		-
Advanced Canada-wide location tracking³		-
Multiple ways to wear	Lanyard or belt clip	Lanyard or wristband

Senior and caregiver health resources

Learn more about senior health and caregiver wellness from TELUS Health.

Article, June 13, 2024

5 caregiving tips: how to talk to aging parents about changing health needs

As our parents age, open and honest conversations about their changing health needs can help ensure their safety and wellbeing while helping to reduce caregiver stress.

Two women walk together in a colorful garden.

Article, April 19, 2024

Embracing active aging to overcome #FOGO

Aging today looks very different than it did for our parents or grandparents. Yet many people harbour a sense of FOGO (fear of growing older).

Looking for a personal safety device for another family member?

TELUS SmartWear Security offers personal safety devices cleverly disguised as jewelry and accessories, each equipped with a hidden button to contact TELUS Security and up to five emergency contacts to get help when you need it most.

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Not sure where to begin?

Call 1-888-505-8008

Not ready to get started?

Download our brochure

View terms and conditions

The fall detection feature uses motion technology guidelines like algorithms and sensors to help detect the occurrence of a fall. It is usually more accurate when the device is worn with the provided lanyard on your chest over clothing. If the device detects a fall, it will trigger an alert and the device will be connected to our assistance tool and then to an operator if needed. The operator will then can dispatch emergency services and/or contact your emergency contacts if needed. In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call; always press and hold the button for help when possible. The device includes an alarm cancelling feature so that if you don't need assistance, you can tell the operator when asked.
Compared to similar mobile devices with 24/7 Central Monitoring Services and available 2-way communication.
TELUS Health Medical Alert Pendant operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.
Offers and regular pricing are subject to change without notice. Offers available to new customers who order TELUS Health Mobile Medical Alert Pendant or LivingWell Companion Home plans. For customers signing up on a 12-month term, there is $15/month ongoing savings on TELUS Health Medical Alert (regular no term price is $75/month) and LivingWell Companion Home (regular no term price is $55/month). If you are an existing TELUS Mobility or Home Solutions customer, you can save $10/month on either a 1-year term or month-to-month pricing on both TELUS Health Mobile Medical Alert Pendant or LivingWell Companion Home plans by using promo code THANKYOU10 when placing an order online or by phone. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. Equipment must be returned in good condition upon cancellation of service, otherwise a replacement cost will be charged to the account.