Patient Care

Support your senior patients and their caregivers

TELUS Health Medical Alert offers older adults access to emergency help at the push of a button.

TELUS Health Medical Alert with Caregiver Mobile app

On the go and at home

Enjoy state-of-the-art fall detection¹, the longest medical alert device battery life in Canada², advanced location tracking³ and included Caregiver Mobile app.

Starting from

$50 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁴.

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LivingWell Companion® Home

At home

Keep doing the things you love at home with emergency help at the push of a button. Operates within a 600-foot radius of the included base station.

Starting from

$30 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁴

Explore product

Webinar: Dr. Sinha on aging independently.

Join Dr. Samir Sinha, Director of Geriatrics at Sinai Health System and the University Health Network, the role technology plays in supporting healthy and independent aging.

Steps to get support

Communicate with trained medical alert operators at the push of a button

STEP 1

Alert received

When the emergency button is pressed.

STEP 2

Get a call through your base station

A trained medical alert operator will call and ask if you need help via your base station’s two-way speaker.

STEP 3

Family or friends contacted

If you ask for help or are unable to respond, the Medical Alert Operator will follow the contact instructions in your profile.

STEP 4

Emergency services contacted

If the situation requires, the Medical Alert operator will contact emergency services.

Senior and caregiver health resources

Learn more about senior health and caregiver wellness from TELUS Health.

Article, June 13, 2024

5 caregiving tips: how to talk to aging parents about changing health needs

As our parents age, open and honest conversations about their changing health needs can help ensure their safety and wellbeing while helping to reduce caregiver stress.

Two women walk together in a colorful garden.

Article, April 19, 2024

Embracing active aging to overcome #FOGO

Aging today looks very different than it did for our parents or grandparents. Yet many people harbour a sense of FOGO (fear of growing older).

More peace of mind for independent living

Get helpful tips on how to be safe at home or on the go for older Canadians, as well as information on LivingWell Companion.⁵

Go to patient resources

Our team is here to help

Request resources

Refer a patient

View terms and conditions

The fall detection feature uses motion technology guidelines like algorithms and sensors to help detect the occurrence of a fall. It is usually more accurate when the device is worn with the provided lanyard on your chest over clothing. If the device detects a fall, it will trigger an alert and the device will be connected to our assistance tool and then to an operator if needed. The operator will then can dispatch emergency services and/or contact your emergency contacts if needed. In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call; always press and hold the button for help when possible. The device includes an alarm cancelling feature so that if you don't need assistance, you can tell the operator when asked.
Compared to similar mobile devices with 24/7 Central Monitoring Services and available 2-way communication.
TELUS Health Medical Alert Pendant operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.
Offers and regular pricing are subject to change without notice. Offers available to new customers who order TELUS Health Mobile Medical Alert Pendant or LivingWell Companion Home plans. For customers signing up on a 12-month term, there is $15/month ongoing savings on TELUS Health Medical Alert (regular no term price is $75/month) and LivingWell Companion Home (regular no term price is $55/month). If you are an existing TELUS Mobility or Home Solutions customer, you can save $10/month on either a 1-year term or month-to-month pricing on both TELUS Health Mobile Medical Alert Pendant or LivingWell Companion Home plans by using promo code THANKYOU10 when placing an order online or by phone. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. Equipment must be returned in good condition upon cancellation of service, otherwise a replacement cost will be charged to the account.
TELUS Health Medical Alert Pendant operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.