Get health advice in the U.S. with TELUS Health MyCare™ Travel1 and Easy Roam
24/7 phone access to nurses in the U.S.
Speak with a registered nurse2 anytime during your travels. A nurse can assess your symptoms, advise on non-urgent3 inquiries and offer guidance on accessing in-person care.4
Health advice at no extra cost
Travel to the U.S. with Easy Roam® or a CAN-US plan and connect with a registered nurse at no extra cost5 above your roaming package fee whenever you feel unwell.6
Clear next steps
You’ll get a detailed course of action with recommended next steps, including when to seek in-person care.
Connect with a nurse in the U.S. in a few easy steps
Do you have a TELUS or Koodo Mobility consumer account?7
Please read the
Terms and Conditions
and Privacy Policy
. Confirm you're eligible to connect with a U.S.-based nurse by submitting your email address and phone number.Check if you have Easy Roam to get health advice at no extra cost
Don't have Easy Roam® on your TELUS or Koodo account? Text ROAM to 7626 to add it now.
Switch to the network that cares for communities
Get a TELUS or Koodo plan with Easy Roam or a TELUS CAN-US plan and benefit from 24/7 phone access to registered nurses in the U.S.
Not ready to switch just yet? Sign up and be the first to enjoy our latest offers on phones, plans, smartwatches, tablets and more.
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Frequently asked questions
Prescriptions cannot be filled or refilled with TELUS Health MyCare Travel.
TELUS Health MyCare Travel is provided at no additional charge to eligible TELUS and Koodo customers who have enabled Easy Roam or have a TELUS CAN-US plan, while travelling in the U.S.
Only TELUS and Koodo customers are eligible for TELUS Health MyCare Travel. You must register for TELUS Health MyCare Travel, and roam with TELUS or Koodo Easy Roam or a TELUS CAN-US plan. Otherwise, you’ll incur additional roaming charges.
Please note that TELUS Business, TELUS Prepaid and Koodo Prepaid customers are currently not eligible for this service.
Please note that TELUS Business, TELUS Prepaid and Koodo Prepaid customers are currently not eligible for this service.
- You can use this service to receive guidance in navigating your symptoms or medical questions and the healthcare system in the U.S.67
- Examples: Fever, cuts, burns, sore throat, coughing, sinus pain, body pain, headaches, dizziness, swelling, bruising.
If you need to be seen by a physician, the nurse will tell you which type of healthcare center to go to in the U.S. For example: where to find an urgent care center (we refer to them as walk-in clinics in Canada).4
- This service is not intended for urgent or emergency situations.
- Doctor consultations, lab referrals, and prescriptions (including refills) are not offered by this service.5
- All other health services not explicitly mentioned as being offered by TELUS Health MyCare Travel also can't be offered by this service.
- Video chat (contact with U.S. registered nurses will be over the phone, not video chat).
United States:
- You will speak to a registered nurse based in the U.S.
- Available 24/7
- On-demand phone calls
- Available only to eligible TELUS and Koodo customers with Easy Roam or a CAN-US plan.
Canada:
- You will speak to a doctor, counsellor or dietician
- Hours of operation vary by province,find hours for your province
- Scheduled video calls.
- TELUS, TELUS Health MyCare, the TELUS Health logo and telus.com are trademarks of TELUS Corporation, used under license.
- Healthcare provided during travels to the U.S. is provided by an independent third-party who provides access to licensed U.S. health care professionals only. You will not receive access to any Canadian TELUS Health MyCare health care professionals while travelling in the U.S. See our full terms of service.
- For non-urgent care only.
- TELUS Health MyCare and TELUS Communications are not responsible for any medical care costs incurred even if the registered nurse recommends the patient seek further care. Patients are advised to check with their travel insurance prior to seeking further care.
- TELUS Health MyCare and TELUS Communications are not responsible for any medical care costs outside of this consultation, including as a result of any referrals for medical services.
- Service only available to TELUS or Koodo customers who have activated Easy Roam on their account. Depending on your plan and roaming options, roaming usage fee may apply. Consult your plan details and roaming coverage options in MyTELUS. To access this service, customers also require a TELUS Health MyCare account, and must read our privacy commitment and accept the TELUS Health MyCare terms and conditions.
- TELUS Health MyCare and TELUS Communications Inc. are independent and separate divisions of TELUS Corporation. You are not required to use TELUS Health MyCare services to take advantage of the offers presented in this communication. Information on services provided by TELUS Communications Inc. is being provided for convenience only and should not be construed as an endorsement by TELUS Health MyCare physicians.
