None of my devices can connect to the internet (TELUS Wi-Fi Hub)

Check whether your modem’s power cord is correctly plugged in. If it isn't, plug it in and the indicator light should turn green after a few minutes. If it is plugged in, try a forced restart by following the modem restart instructions on

this page

.

The indicator light will not display a colour if it has been deactivated.

Your modem is currently updating or restarting. The indicator light should turn green again after a few minutes.

Your modem is not connected to the network, or an error has occurred. Check whether your modem’s fibre optics cable is correctly plugged in.

Your modem is connected to the Internet and working properly.

Your modem’s Wi-Fi is working properly. If the indicator light is purple, this means one of your modem’s radio frequencies is deactivated.

The Wi-Fi network has been paused (by parental control).

The Wi-Fi network has been deactivated.