Home phone Call Control explained

Under Call Control, when a caller calls you for the first time, they are prompted to enter a number on their keypad. If they succeed in entering it, the call will come to you and the call will not be invited again (as long as they are one of your 25 most recent callers.)

If they enter the wrong number, they'll hear an automated message that they couldn't reach you. This filtering process prevents robocalls from going through and is simple enough for real callers to get through.

You can add phone numbers to your accepted list to prevent them from being screened when they try to reach you.

We strongly recommend that you add the phone numbers of frequent or important callers (such as doctor, school, etc.)

If you don't want to receive calls from certain numbers at all, you can put them on your blocked list.

Call control is now enabled on your device. You can now manage it using the following functions:

Call control can also be handled with IVR (Interactive Voice Response).

Dial (French) or (English).

The IVR can be used to:

Call Control could filter legitimate calls automatically dialed, such as an automated recording notifying you of a package delivery. If your home has an intercom system with an associated phone number, add that caller ID number to your accepted list. Be sure to add anyone who doesn't speak English to your accepted list so they won't be invited.

Find out

how call control works for mobile phones

.