Internet Troubleshooting: Congrats. You have attained your plan's speed

If your Internet connection meets your plan's current speed but you'd like to take advantage of a boost, there are a few things you can do to increase it.

If you have an older device or a device with outdated drivers, you can update the drivers on your device and/or upgrade to a newer device. For more details, please contact your device manufacturer.

Learn more about maximum speeds achievable by personal devices

.

You may experience a slower Internet speed if you have a firewall or VPN enabled. Try turning them off to increase your speed.

If you have one or more programs downloading or uploading files, you can experience slower Internet speed. Try pausing those programs and check for an improvement.

During some part of the day, there may be multiple people in your household using the Internet, especially if they are streaming, downloading or uploading files at the same time. Use the

TELUS My Wi-Fi app

to pause the Internet on specific devices.

If you're experiencing slow speeds while visiting a specific website, but others are loading fine, the problem is with the website and not your Internet connection. The website is likely experiencing technical issues. We recommend waiting some time before checking again.

If you find you are still experiencing Internet speed issues,

contact us

for further assistance.

If your household uses the Internet for such things as streaming HD/4K video, downloading large files or using back-up services, you may need a plan that delivers higher speeds. If so, please see our available

Internet plans

.