Experiencing slow speeds (wired connection)

Before we get started, you should conduct a

speed test

.

If you are experiencing speeds much slower than your speed plan, we suggest trying the following troubleshooting steps.

If possible, perform a second wired

speed test

using a different device. This should then determine if the issue is related to the one device or an issue across all devices. If you find that you consistently require faster speeds, consider upgrading your plan.

If you wish to learn more about internet speeds please visit the following articles.