Passer au contenuPasser au chercher
TELUS Logo
You're currently in Personal Support. If you're a Business customer, visit our

Power light is red (Actiontec V1000H/V2000H)

Follow the applicable troubleshooting steps.

Power light is red

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes,
    restart your modem

  2. If restarting your modem does not rectify the issue, factory
    reset your modem
    :

    • With a pin or a needle, press the
      Reset
      button on the back of the modem for 30 seconds or until the lights turn off on the front

Resetting your modem will remove your customized Wi-Fi network name and password. You will have to reconnect devices to the
default network
or reset your
network name and password
.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
contact us
in order for us to find and fix the root cause of your problem.

Did this article solve your problem?

Yes
No
Learn about accessibility at TELUS