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You're currently in Personal Support. If you're a Business customer, visit our
Business Support page.
Set up TELUS Email on your computer (Globetrotter)
Access your Globetrotter email account through your computer
Set up email using Windows Live Mail
Open
Windows Live Mail
Click the
Accounts
tab and click
Email
Under
Email address
, enter your full email address (e.g. address@globetrotter.net)
Under
Password
, enter your password
Under
Display name for your sent messages
, enter your full name
Check
Manually configure server settings
Click
Next
Under Server type, select
POP
Under
Server address
, enter
pop.globetrotter.net
(enter 110 under Port if it is incorrect)
Under
Authenticate using
, select
Clear text
Under
Logon user name
, enter your full email address (e.g. address@globetrotter.net)
Under
Server address
, enter
smtp.globetrotter.net
(enter 25 under
Port
if it is incorrect)
Check
Requires authentication
Click
Next
Click
Finish
Set up TELUS email using Microsoft Outlook
Open
Microsoft Outlook
Click the
Tools
menu and then click
Account Settings
Click
New
Click
Microsoft Exchange, POP3, IMAP or HTTP
, and then click
Next
Check
Manually configure server settings or additional server types
, and then click
Next
Select
Internet E-mail
, and then click
Next
For
Your Name
, enter your full name
Under
Email address
, enter your full email address (e.g. address@globetrotter.net)
For
Account Type
, select
POP3
For
Incoming mail server
, enter
pop.globetrotter.net
For
Outgoing mail server (SMTP)
, enter
smtp.globetrotter.net
For
User Name
, enter your full email address (e.g. address@globetrotter.net)
Under
Password
, enter your password
Click
More Settings
In the
Outgoing Server
tab, check
My outgoing server (SMTP) requires authentication
Make sure that
Use same settings as my incoming mail server
is checked, and then click
OK
Click
Finish
to return to
Account Settings
Click
Close
to finish
Set up TELUS email using Windows 10
Open
Windows Live Mail
Click the
Accounts
tab and click
Email
Under
Email address
, enter your full email address (e.g. address@globetrotter.net)
Under
Password
, enter your password
Under
Display name for your sent messages
, enter your full name
Check
Manually configure server settings
Click
Next
Under
Server type
, select
POP
Under
Server address
, enter
pop.globetrotter.net
(enter 110 under Port if it is incorrect)
Under
Authenticate using
, select
Clear text
Under
Logon user name
, enter your full email address (e.g. address@globetrotter.net).
Under
Server address
, enter
smtp.globetrotter.net
(enter 25 under Port if it is incorrect).
Check
Requires authentication
Click
Next
Click
Finish
Set up TELUS email using MAC OS Mojave
Open the
Mail
application
Click the
Mail
menu and select
Add account
The
Choose a Mail account provider
screen appears
Select
Other Mail account
and click
Continue
The
Add a Mail account
window appears
You will get the following error message: Password could not be sent to “smtp.globetrotter.net” securely. Click
Continue
(you may have to do this twice)
Enter the following information:
Click
Done
to save the new email account
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