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![](//images.ctfassets.net/9mt4r6ro1ay9/6LjX4aF184JCWqW7rGbYxM/ef857b39963ec68d31d7d23a4374ba8d/modem-lights-off-wi-fi-haute-performance.jpg?w=300&q=80) 

Check whether your modem’s power cord is correctly plugged in. If it isn't, plug it in and the indicator light should turn green after a few minutes. If it is plugged in, try a forced restart by following the modem restart instructions on [__this page__](https://www.telus.com/en/support/article/restart-a-telus-wi-fi-hub).

**Note:** The indicator light will not display a colour if it has been deactivated.

None of my devices can connect to the internet (TELUS Wi-Fi Hub) / Indicator light is off on the front of the modem

![](//images.ctfassets.net/9mt4r6ro1ay9/2SnUnaS12DoOzUKrlrO9da/431c2f42bf5e23e86eaff083f4754779/modem-red-light-blinking.gif?w=300&q=80) 

Your modem is currently updating or restarting. The indicator light should turn green again after a few minutes.

None of my devices can connect to the internet (TELUS Wi-Fi Hub) / Blinking red light on the front of the modem

![](//images.ctfassets.net/9mt4r6ro1ay9/7qMsto34k9F2PmI5A8nvzb/0c7989795f288832b5aece690a0fff00/modem-red-light-wi-fi-haute-performance.jpg?w=500&q=80) 

Your modem is not connected to the network, or an error has occurred. Check whether your modem’s fibre optics cable is correctly plugged in.

None of my devices can connect to the internet (TELUS Wi-Fi Hub) / Red light on the front of the modem

![](//images.ctfassets.net/9mt4r6ro1ay9/6tZ9cKcjvpSpNmd7F0HHSg/d071210b822b63d0394d1bbe24c66fac/modem-wi-fi-haute-performance.jpg?w=300&q=80) 

Your modem is connected to the Internet and working properly.

None of my devices can connect to the internet (TELUS Wi-Fi Hub) / Green light on the front of the modem

Your modem’s Wi-Fi is working properly. If the indicator light is purple, this means one of your modem’s radio frequencies is deactivated.

None of my devices can connect to the internet (TELUS Wi-Fi Hub) / Blue/purple light beneath the cover

The Wi-Fi network has been paused (by parental control).

None of my devices can connect to the internet (TELUS Wi-Fi Hub) / Orange light beneath the cover

None of my devices can connect to the internet (TELUS Wi-Fi Hub) / Red light beneath the cover

None of my devices can connect to the internet (TELUS Wi-Fi Hub)

All my devices cannot connect to the internet (TELUS Wi-Fi Hub)

Locate your modem, note which lights are illuminated on it, and follow the related troubleshooting steps.

None of my devices can connect / TELUS Wi-Fi Hub

TELUS Wi-Fi Hub-V2

Internet light is off (Actiontec T3200M)

Follow the applicable troubleshooting steps

All my devices cannot connect to the internet / Internet light is off

17 01630-T3200-InterOff WiFiGreen (1)

Internet and Wi-Fi lights are on (Actiontec T3200M)

Your modem is operating normally when both lights are on

All my devices cannot connect to the internet / Internet and Wi-Fi lights are on

17 01630-T3200-Blink

Internet light is red/orange (Actiontec T3200M)

Follow the applicable troubleshooting steps.

All my devices cannot connect to the internet / Internet light is red/orange

17 01630-T3200-InternetRed (1)

Internet light is green / Wi-Fi light is off (Actiontec T3200M)

All my devices cannot connect to the internet / Internet light is green

17 01630-T3200-Intergreen Wifioff (1)

All my devices cannot connect to the internet (Actiontec T3200M) / SEO

Troubleshooting steps to diagnose and fix issues if your Actiontec T3200M can't connect to the internet.

Actiontec T3200M can't connect to the internet | TELUS Support

Verify which lights you see on your modem and follow the troubleshooting steps.

All my devices cannot connect to the internet (Actiontec T3200M)

None of my devices can connect / Actiontec T3200M

T3200 modem-V2

Internet light is off (Actiontec V1000H / V2000H)

All my devices cannot connect to the Internet (Actiontec V1000H / V2000H) / Internet light is off

17 01630-V1000-Interoff

Internet and Wi-Fi lights are on (Actiontec V1000H/V2000H)

All my devices cannot connect to the Internet (Actiontec V1000H / V2000H) / Internet and Wi-Fi lights are on

17 01630-V1000-Blink

Power light is red (Actiontec V1000H/V2000H)

All my devices cannot connect to the Internet (Actiontec V1000H / V2000H) / Power light is red

17 01630-V1000-Powerred

Internet light is green / Wi-Fi light is off (Actiontec V1000H/V2000H)

All my devices cannot connect to the Internet (Actiontec V1000H / V2000H) / Internet light is green / Wi-Fi light is off

17 01630-V1000-Wirelessoff

No devices connect to internet (ZyXEL VGS - 1432)

None of my devices can connect to the internet (T1200H/T2200H) Swiftype Title

Follow these steps to troubleshoot none of your devices connecting to the internet (for T1200H/T2200H). 

None of my devices can connect to the internet (T1200H/T2200H) Swiftype Description

All my devices cannot connect to the internet (Actiontec T1200H / T2200H) / SEO

How to fix internet connection issues with a T1200 or T2200 modem if all devices cannot connect.

No devices connect to internet (T1200 / T2200) | TELUS Support

Verify which lights you see on your modem and follow the related troubleshooting steps.

All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)

None of my devices can connect / Actiontec V1000H / V2000H

The front of the Actiontec V1000H/V2000H modem.

Actiontec V1000H/V2000H modem

Internet light is off (Actiontec T1200H / T2200H)

All my devices cannot connect to the Internet (Actiontec T1200H or T2200H) / Internet light is off

17 01630-T1200H-Interoff

Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H)

All my devices cannot connect to the Internet (Actiontec T1200H or T2200H) / Internet and Wi-Fi lights are on

The T1200H Internet and Wireless lights are on and green when working correctly

T1200H-all green

Power light is red (Actiontec T1200H / T2200H)

Follow these steps if the power light on your Actiontec T1200H / T2200H modem is red.

All my devices cannot connect to the Internet (Actiontec T1200H or T2200H) / Power light is red

17 01630-T1200H-Powerred

Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H)

All my devices cannot connect to the Internet (Actiontec T1200H or T2200H) / Internet light is green / Wi-Fi light is off

17 01630-T1200H-Wirelessoff

Follow the applicable troubleshooting steps for the lights you see on your modem.

All my devices cannot connect to the Internet (Actiontec T1200H or T2200H)

None of my devices can connect / Actiontec T1200H / T2200H 

A front view of the Actiontec T1200H-T2200H modem is shown with its twin antennae raised.

Actiontec T1200H-T2200H (672x450)

Internet light is off (ZyXEL VGS - 1432)

Steps to follow if the internet light is off.

All my devices cannot connect to the Internet (ZyXEL VGS - 1432) / Internet light is off

17 01630-Zyxel-Interoff

Internet and WLAN lights are on (ZyXEL VGS - 1432)

All my devices cannot connect to the Internet (ZyXEL VGS - 1432) / Internet and WLAN lights are on

Zyxel VSG-1432 modem, with all status lights on

Zyxel - all lights on

Power light is red (ZyXEL VGS - 1432)

All my devices cannot connect to the Internet (ZyXEL VGS - 1432) / Power light is red

17 01630-Zyxel-Powerred

Internet light is green / Wi-Fi light is off (ZyXEL VGS - 1432)

All my devices cannot connect to the Internet (ZyXEL VGS - 1432) / Internet light is green / Wi-Fi light is off

17 01630-Zyxel-Wirelessoff

None of my devices can connect to the internet (ZyXEL VGS - 1432) Swiftype Title

Follow these steps to troubleshoot none of your devices connecting to the internet (for ZyXEL VGS - 1432). 

None of my devices can connect to the internet (ZyXEL VGS - 1432) Swiftype Description

Can't connect to your TELUS home internet: None of my devices can connect