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[img src="//images.ctfassets.net/9mt4r6ro1ay9/2t1t9M5CEgswkIGGGqU8ea/6a95c970a0df8a6289627b47cfaa107e/17_01630-T1200H-InterOff.jpg" max-width="400" alt="Actiontech T1200H/T2200H"]

Try the following steps:

**Pro tip**: _ensure your power supply is firmly connected to your modem._

  1. Check your modem is at the same location where your TELUS technician installed it. If it has been moved, put it back in its original location 
  2. Check your modem is set up correctly and looks like this:  
     - **Pro tip**: Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port.[img src="//images.ctfassets.net/9mt4r6ro1ay9/3zhdSMSSJqiyyK0aAi46ws/afc3d54a714d896b29d5be97232595fa/VertHoriz.png" alt="hello" caption="1) Power 2) WAN port 3) LAN ports"] 
3. [Restart­­ your­­ modem](https://www.telus.com/en/support/article/restart-your-actiontec-t1200ht2200h-modem)
4. Check there are no service outages in your area 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Internet light is off (Actiontec T1200H / T2200H) / Internet light is off

Internet light is off (Actiontec T1200H / T2200H)

Internet light is off (Actiontec T1200H / T2200H) / SEO

Follow the applicable troubleshooting steps.

All my devices cannot connect to the Internet (Actiontec T1200H or T2200H) / Internet light is off

17 01630-T1200H-Interoff

[img src="//images.ctfassets.net/9mt4r6ro1ay9/6sEKUDEzqoUuGO6wMUeI2E/d5dd156e1ff7fee476fd0d41bc64b724/17_01630-T1200H-all_green.png" alt="Internet and Wireless lights are on" max-width="400"]

Your modem is operating normally when both lights are on. Try the following steps:

  1. Check other devices in the home are not transferring large files and consuming your bandwidth
  2. Turn off devices not in use to prevent them from using up all the bandwidth. 
  3. Restart your device
  4. [**Restart your modem**](/support/article/restart-your-actiontec-t1200ht2200h-modem)

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H) / Internet and Wi-Fi lights are on

Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H)

Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H) / SEO

Your modem is operating normally when both lights are on

All my devices cannot connect to the Internet (Actiontec T1200H or T2200H) / Internet and Wi-Fi lights are on

The T1200H Internet and Wireless lights are on and green when working correctly

T1200H-all green

[img src="//images.ctfassets.net/9mt4r6ro1ay9/3mH8pZXvuUAE0oi68c8U4S/588f32be57974cba4e690dcfae49734d/17_01630-T1200H-PowerRed.jpg" alt="Power light is red" max-width="400"]

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes, [**restart your modem**](/support/article/restart-your-actiontec-t1200ht2200h-modem)
  2. If restarting your modem does not rectify the issue, [**reset your modem**](/support/article/reset-actiontec-t12002200h-modem): 
     * With a pin or a needle, press the **Reset** button on the back of the modem for 30 seconds or until the lights turn off on the front

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the [**default network**](/support/article/retrieve-your-wifi-password-actiontec-t1200h-or-t2200h) or reset your [**network name and password**](/support/article/modifier-le-mot-de-passe-wifi-t1200h-t2200h-quebec).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Power light is red (Actiontec T1200H / T2200H) / Power light is red

Power light is red (Actiontec T1200H / T2200H)

Power light is red (Actiontec T1200H / T2200H) / SEO

Follow these steps if the power light on your Actiontec T1200H / T2200H modem is red.

All my devices cannot connect to the Internet (Actiontec T1200H or T2200H) / Power light is red

17 01630-T1200H-Powerred

[img src="//images.ctfassets.net/9mt4r6ro1ay9/4x44hLUyP6KoCioCowO4Qa/b20427d7d3415fd08225f2eb8ee69517/17_01630-T1200H-WirelessOff.jpg" alt="Internet light is green / Wi-Fi light is off" max-width="400"]

Try the following steps:

  1. [Restart your modem](/support/article/restart-your-actiontec-t1200ht2200h-modem)
  2. Once internet light is on, check wireless light. 
     * If still off, [**reset**](/support/article/reset-actiontec-t12002200h-modem) your modem
  3. Check if you are able to see the default Wi-Fi network name listed on your device 

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the [**default network**](/support/article/retrieve-your-wifi-password-actiontec-t1200h-or-t2200h) or reset your [**network name and password**](/support/article/modifier-le-mot-de-passe-wifi-t1200h-t2200h-quebec).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H) / Internet light is green / Wi-Fi light is off

Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H)

Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H) / SEO

All my devices cannot connect to the Internet (Actiontec T1200H or T2200H) / Internet light is green / Wi-Fi light is off

17 01630-T1200H-Wirelessoff

No devices connect to internet (ZyXEL VGS - 1432)

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Follow these steps to troubleshoot none of your devices connecting to the internet (for T1200H/T2200H). 

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All my devices cannot connect to the internet (Actiontec T1200H / T2200H) / SEO

How to fix internet connection issues with a T1200 or T2200 modem if all devices cannot connect.