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[img src="//images.ctfassets.net/9mt4r6ro1ay9/7bd6s5SUU0oIYSOgWe0qei/1461c0f36a3aca94093103046aa396f0/17_01630-T3200-InterOff_WiFiGreen__1_.jpg" max-width="400" alt="T3200M modem"]

Try the following steps:

**Pro tip**: _ensure your power supply is firmly connected to your modem_

  1. Check that your modem is at the same location where your TELUS technician installed it 
        * If it has been moved, put it back in its original location 
  2. Check that your modem is set up correctly and looks like this: [img src="//images.ctfassets.net/9mt4r6ro1ay9/3zhdSMSSJqiyyK0aAi46ws/afc3d54a714d896b29d5be97232595fa/VertHoriz.png" alt="hello" caption="1) Power 2) WAN port 3) LAN ports"]  
**Pro Tip**: _Check whether your DSL, WAN or SFP lights are on (only one of the 3 should be). If the DSL or SFP lights are on, remove the cable from the WAN port if one is present._
  3. [**Restart your modem**](/support/article/restart-an-actiontec-t3200m-modem)
  4. Check if there are any [**service outages**](http://www.telus.com/outage) in your area 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem. If the issue reoccurs, [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Le voyant Internet est éteint

Internet light is off (Actiontec T3200M)

Internet light is off (Actiontec T3200M) Swiftype Title

Follow these steps to troubleshoot no internet light on Actiontec T3200M. 

Internet light is off (Actiontec T3200M) Swiftype Description

Internet light is off (Actiontec T3200M) / SEO

Internet light is off (Actiontec T3200M) | TELUS Support

Follow the applicable troubleshooting steps

All my devices cannot connect to the internet / Internet light is off

17 01630-T3200-InterOff WiFiGreen (1)

[img src="//images.ctfassets.net/9mt4r6ro1ay9/6kAKmqPVS0cOQO28IMmGQw/c8130a61aca2224e9ab3058774bb3687/17_01630-T3200-all_green.png" max-width="400" alt="T3200M modem"]

Your modem is operating normally when both lights are on. Try the following steps:

  1. Check other devices in the home are not transferring large files and consuming your bandwidth 
  2. Turn off devices not in use to prevent them from using up all the bandwidth 
  3. [**Restart your modem**](/support/article/restart-an-actiontec-t3200m-modem)
  4. Restart your device 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem. If you find that the issue reoccurs, [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.


Les voyants Internet et Wi-Fi lights sont allumés

Internet and Wi-Fi lights are on (Actiontec T3200M)

Internet and Wi-Fi lights are on (Actiontec T3200M) / SEO

Your modem is operating normally when both lights are on

All my devices cannot connect to the internet / Internet and Wi-Fi lights are on

17 01630-T3200-Blink

[img src="//images.ctfassets.net/9mt4r6ro1ay9/3wq7mfx40owCm0U8gwiSAG/ab41ac9e47775a5a76a27c6ab94238e4/17_01630-T3200-InternetRed__1_.jpg" max-width="400" alt="T3200M modem"]

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes, [**restart your modem**](/support/article/restart-an-actiontec-t3200m-modem). 
  2. If restarting your modem does not rectify the issue, [**reset your modem**](/support/article/reset-your-actiontec-t3200m-modem): 
        * With a pin or a needle, press the **Reset** button on the back of the modem for 30 seconds or until the lights on the front of the modem turn off. 

Resetting your modem will remove your customized Wi-Fi network name and password. You will have to reconnect devices to the [**default network**](/support/article/retrieve-your-wifi-password-t3200m) or reset your [**network name and password**](/support/article/modifier-le-mot-de-passe-wifi-actiontec-t3200m-quebec).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Le voyant Internet est rouge ou orange

Internet light is red/orange (Actiontec T3200M)

Internet light red/orange (Actiontec T3200M)

Internet light is red/orange (Actiontec T3200M) Swiftype Title

Troubleshoot red or orange light on your Actiontec T3200M Internet modem.

Internet light is red/orange (Actiontec T3200M) Swiftype Description

Internet light is red/orange (Actiontec T3200M) / SEO

Internet light red/orange (Actiontec T3200M) | TELUS Support

Follow the applicable troubleshooting steps.

All my devices cannot connect to the internet / Internet light is red/orange

17 01630-T3200-InternetRed (1)

[img src="//images.ctfassets.net/9mt4r6ro1ay9/3RnVl1kPRYyka4OgQsWo4O/ba98f6f27a08f61e4a03abf2f2638988/17_01630-T3200-InterGreen_WiFiOff__1_.jpg" max-width="400" alt="T3200M modem"]

Try the following steps:

  1. [**Restart your modem**](/support/article/restart-an-actiontec-t3200m-modem). 
  2. Once internet light is on, check Wi-Fi light. If still off, [**reset**](/support/article/reset-your-actiontec-t3200m-modem) your modem. 
  3. If your internet is working, you should see the default Wi-Fi network name listed on your device. 

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the [**default network**](/support/article/retrieve-your-wifi-password-t3200m) or reset your [**network name and password**](/support/article/modifier-le-mot-de-passe-wifi-actiontec-t3200m-quebec).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Le voyant Internet est vert et le voyant Wi-Fi est éteint

Internet light is green / Wi-Fi light is off (Actiontec T3200M)

Internet light is green / Wi-Fi light is off (Actiontec T3200M) / SEO

All my devices cannot connect to the internet / Internet light is green

17 01630-T3200-Intergreen Wifioff (1)

All my devices cannot connect to the internet (Actiontec T3200M) / SEO

Troubleshooting steps to diagnose and fix issues if your Actiontec T3200M can't connect to the internet.