Resolve a concern
We care about your concerns, and welcome the opportunity to speak with you to set things right. If you’ve tried contacting us and still have an unresolved concern, we want to help.
Follow these steps to resolve your concern:
1. Contact our Customer Care Team
Get in touch with our Customer Care Team, who are always ready to assist you.
2. Escalate to our Management Team
If your issue remains unresolved after contacting customer service, please complete the form below. Our Management Team will respond within one to two business days.
Select the product related to your concern.
Follow these steps to resolve your concern:
1. Contact our Customer Care Team
Get in touch with our Customer Care Team, who are always ready to assist you.
2. Escalate to our Management Team
If your issue remains unresolved after contacting customer service, please complete the form below. Our Management Team will respond within one to two business days.
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Follow these steps to resolve your concern with Koodo:
1. Request a callback
Ask Koodo Assist to schedule a callback from our customer service team.
2. Escalate to our Management Team
If your issue remains unresolved after contacting customer service, please complete the form below. Our Management Team will respond within one to two business days.
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