Helping you stay safe and connected in times of crisis
Our top priority is keeping our customers, team members and communities connected, informed and supported during and after emergencies that affect them.
To achieve this, we have enabled $300 million in cash donations, in-kind contributions, and investments since 2000, to plan, respond and aid those impacted by natural disasters and other crises worldwide.
To achieve this, we have enabled $300 million in cash donations, in-kind contributions, and investments since 2000, to plan, respond and aid those impacted by natural disasters and other crises worldwide.
Supporting those impacted by wildfires in Canada
In response to the wildfires and natural disasters across Canada, TELUS is supporting those affected through local relief efforts.
What we are doing
- 50 GB data top up being applied to evacuated TELUS and Koodo Mobile post-paid customers.
- Ensuring access to emotional support through a free community crisis hotline provided by TELUS Health®. The Community Crisis Support line can be reached at1-844-751-2133in Canada.
- Providing support through our commitment of $100,000 to GlobalFire, Parachutes for Pets, Food Banks Alberta, Jasper Community Team Society and Northern Alberta Resiliency Fund.
- Offering adult and youth disaster kits at evacuation centers containing essential items such as emergency blankets, reusable water bottles, plus colouring and sticker activity booklets with crayons.
- Keeping TELUS SmartHome Security services active so customers can still remotely monitor their homes.
- Proactively crediting home services fees for TELUS customers in government-issued evacuation order areas.
How you can help
- Team members, retirees, and customers can support local relief efforts for those impacted by wildfires and natural disasters across Canada by texting DONATE to 41010 to give $20 to TELUS Friendly Future Foundation.
- Customers in Alberta and British Columbia can redeem their TELUS Rewards® points for a donation to TELUS Friendly Future Foundation, in support of local relief efforts for those impacted by wildfires and natural disasters across Canada.
Supporting communities in crisis
In 2023, our efforts positively impacted our customers, team members and their respective communities worldwide, including:
$12.6 million
in cash donations and in-kind contributions to help individuals in communities in Canada and around the world affected by natural disasters
22
humanitarian and disaster relief efforts in Canada and around the world
TELUS technicians supporting our network during 2023 wildfires.
Supporting relief efforts worldwide
TELUS, its team members, together with TELUS Friendly Future Foundation®, continue to support:
- Communities and individuals affected by wildfires and severe storms in Canada and the USA
- Canadian charitable organizations helping people and families displaced by conflicts around the world
- International earthquake, hurricane and other natural disaster relief efforts
- TELUS Agriculture & Consumer Goods is #HereForFarmers with emergency support for affected agricultural communities
Supporting our customers, retirees, and team members
At TELUS, we support individuals and communities affected by natural disasters and other emergencies, ensuring that lines of communication remain safely open during times of crisis. Other ways we support include:
- Waiving domestic voice, text and data overage fees to and from impacted areas to help customers stay in touch with loved ones
- Activating the free TELUS Health® Community Crisis Support line open 24/7
- Expediting TELUS Health prescription deliveries
- Delivering adult and youth disaster relief kits with essential items to those who were evacuated
- Providing rapid response donations to local relief organizations