Setting up 2-factor authentication on a new primary phone

: To verify it’s you making this change to your account, you’ll be sent a verification code to a phone number associated with your account.

: If you didn't receive a code, try resending it or select a different contact method.

In case you lose access to the phone you’re using for 2-factor authentication, you’ll need another way to verify your identity. This is called your recovery method.

You can make your recovery method the phone number you just verified, or make another phone number or email your recovery method, as long as that phone number or email is not already being used to log into your My TELUS account.

If you choose to set up a new recovery method, you will be sent another verification code to that email or phone number, and will need to enter it to complete the set up.

Once you’ve selected your recovery method and entered your code, select to continue to the last step.

2-factor authentication is now enabled with your new primary device. This means the next time you or someone else tries to log in on a new device or browser, they’ll be asked to enter a verification code, which you can find in your My TELUS app on the mobile phone you used to set up 2-factor authentication.

At this step you can also save your backup codes. These will be useful in case you lose access to your primary phone and your recovery methods.

: We recommend you write these down or store them somewhere safe.

Need help logging in? Follow the steps on our

Logging in to your My TELUS with 2-factor authentication

page for more help.