Skip to contentSkip to search
Proudly Canadian - connecting us all nationwide.
TELUS Logo
TELUS Logo
You're currently in Personal Support. If you're a Business customer, visit our
Business Support page.

Add or edit user access and codes

How to set up user codes on your Smart Door Lock

Your TELUS SmartHome Security system allows you to grant unique user codes for family and trusted guests. These codes securely allow your visitors the freedom to come and go without sacrificing security or control. Each code is unique and works only during the times you assign.

For example, the dog walker can come and go during weekdays between 12pm and 2pm. On the other hand, your long time, trusted neighbour can get access to your home anytime in case there's an emergency. You can also create user codes which expire, perfect for those weekend-only houseguests.

You can create new users and access codes on the SmartHome mobile app and SmartHome web portal.

Note
: If you are adding or updating user codes remotely, your system must be disarmed first.

Did this article solve your problem?

Yes
No

Related articles

Follow the instructions below to create event-triggered rules.

Instructions to set up and edit your Thermostat Schedule.

Simple steps to create a Light Group & reset instructions if you're experiencing issues.

Give secure access to family and friends from anywhere

Learn about accessibility at TELUS
function assign() { [native code] }