Learn about additional SmartHome fees

If an emergency service provider is dispatched in response to a false alarm, you may incur false alarm charges. Please refer to your local municipality’s bylaws for the latest information regarding false alarm fees and note that it is your responsibility to pay these charges, whether they are charged by your municipality or incurred through your TELUS bill.

Furthermore, if you experience 5 or more false alarms in any 1 calendar month period, TELUS may require that a technician visit your premises to diagnose the issue. Standard fees apply.

If a technician visit is not scheduled within 30 days or the issue is unable to be resolved, TELUS may suspend your account until the issue is resolved.

In select Saskatchewan municipalities, TELUS is responsible for registering for alarm permits on customers’ behalf. If you reside in one of these municipalities you may incur alarm permit fees on your TELUS bill.

Please refer to your local municipality’s bylaws for the latest information regarding alarm permits and note that it is your responsibility to pay permit application/renewal charges, whether they are charged by your municipality or incurred through your TELUS bill.

If you have the Guard Response add on, TELUS does not charge for Guard Response service for up to 4 dispatches in a rolling 12-month period. If you exceed this number of dispatches, fees may apply for additional dispatches.

All invoices are due upon receipt. Charges not paid by the due date shown on your invoice are assessed a late payment charge of 1.5% per month (18.0% per year), calculated from the billing date for those charges, which you must pay in addition to all other amounts owing.