The above steps change your TELUS Home phone voicemail settings. If you also use an external answering machine, you may need to change its settings, too. Voicemail may go to either the TELUS voicemail or your external answering machine, whichever picks up the call first. For example, if your TELUS voicemail is set for 5 rings but your answering machine is set for 3 rings, your voice messages will go to your answering machine