ADT system FAQ

If you currently have an ADT system, setting up monitoring can be quick and easy. We may not even have to visit your home. For a system in good condition, we can usually communicate with the system’s control panel right from our offices. This means your home will be protected immediately. Just

complete this form

and a security expert will contact you with more information on activating your system. Or call us at 1-855-958-8181.

ADT monitors most types of security systems and can evaluate the installed system prior to activation at your convenience. Just

complete this form

and a security expert will contact you to book an appointment for a free evaluation, no obligation.

Or call us at 1-855-958-8181 to discuss. You can also use the evaluation to add a number of popular options or customize your security and/or home automation system.

Good news, with ADT you do not require a landline. Our systems can use cellular to communicate with our monitoring stations.

If you currently have cellular as your primary communication, a landline is not required and you do not need to contact ADT.

If you currently have cellular as your backup communication, a technician will be needed to adjust your programming to one of the following two options.

If you are interested in converting your systems to cellular only, please call us at 1-855-958-8181. Then press option for "To test your system or to report trouble with your alarm panel" and then press option for "Help using your system".

No, your system is an independent unit and can only be turned off at the control panel from your end.

Follow these simple steps to make sure your Alarm.com account is recording new video clips:

The date on the end-of-life sticker is the recommended end-of-life date from the manufacturer for that life safety device. We recommend that you contact ADT once your life safety device reaches its end-of-life date. If your device is beeping prior to its end-of-life date, please call us because the device might need to be changed earlier.

We’re happy to investigate any problems you’re having with your equipment. Just call us at 1-855-958-8181.