Apple TV+ subscriptions through TELUS

When you choose Apple TV+ as a Premium content selection in your Optik TV package, you get access to an Apple TV+ subscription.

Apple TV+ is a streaming service featuring Apple Originals award-winning series, compelling dramas, groundbreaking documentaries, kids’ entertainment, comedies and more, with new Apple Originals added every month, accessible on both the Apple TV app and web browser at

tv.apple.com

.¹

You can also choose to add an Apple TV+ subscription à la carte to your Optik TV package.

If you are a new Optik TV customer, you can

sign up for Optik TV

and add Apple TV+ as a Premium option or an à la carte additional channel in your Optik bundle, as applicable.

If you are an existing Optik TV customer, you can add Apple TV+ to your existing Optik TV package as an à la carte additional channel or swap it in as your Premium option at anytime by signing into your

My TELUS account

.

To add Apple TV+ to your existing Optik TV package, please follow these steps:

Don't have a My TELUS account?

Register here

.

Apple TV+ is offered as a standalone subscription for existing TELUS customers. If you have at least one TELUS product, you can subscribe to Apple TV+ on

telus.com

with select credit and debit cards.

: Purchasing this product at any of our TELUS retail locations or call centres or with any other payment method is currently not available.

To add Apple TV+ through the web, visit the

TELUS website

and select to subscribe. After you complete your purchase, you'll receive an activation email that will have the steps required to set up or link your account.

After you complete your purchase of Apple TV+ through TELUS, you'll receive an activation email that will have steps required to link your existing Apple TV+ account with your TELUS account.

Billing for your existing Apple TV+ subscription will then be transferred to TELUS and Apple will pause their direct billing unless your subscription is provided through Apple One. If you have Apple One, you will continue to be billed directly by Apple for Apple One. For any Apple TV+ inquiries, including billing for Apple One, please visit the

Apple TV Support page

.

Existing Stream+ Basic or Stream+ Premium customers are eligible for a $2 per month discount on Apple TV+ through TELUS. To ensure you get the discount added to your Apple TV+ standalone subscription, please make sure that you have already subscribed to Stream+ through the same My TELUS account that you are using to purchase Apple TV+.

To start watching your favourite movies and shows, you must first activate your Apple TV+ account in My TELUS. You can do this by following the link in the activation email that you'll receive after you complete your purchase.

If you already have an existing Apple TV+ account, you will be able to link that account so that you don’t lose your watch history or account details.

You can manage your Apple TV+ standalone subscription by following these steps:

If you do cancel your Apple TV+ subscription through TELUS, you will no longer have access to your streaming account through TELUS at the end of your current billing cycle.

If you already had an existing subscription to Apple TV+ before activating through TELUS, your subscription may automatically resume with the streaming service provider if your previous method of payment is still valid and on your account. Otherwise, you may have to update your payment information to resume service with the streaming service provider again.

To change your credit card details, follow the steps below:

To view your past receipts, follow the steps below:

The Apple TV app can be downloaded via the

Google Play store

on the

TELUS TV Digital Box

.

: The Apple TV app is not available on Optik HD/4K PVRs and HD/4K Wireless Digital Boxes.

Your Apple TV+ subscription can be accessed via the Apple TV app on a wide range of devices, including most smartphones, tablets, desktop browsers and connected devices.

For a full list of supported devices, please visit the

Apple TV Support page

. Data charges may apply.

Once you add Apple TV+ to your Optik TV package, you’ll need to activate your new Apple TV+ account or link your existing Apple TV+ account to Optik TV.

For any Apple TV+ account inquiries, including double billing, please visit the

Apple TV Support page

.

Please follow the steps below to complete activation and reduce the risk of double-billing.

If you do not have an Apple ID, you will be asked to create one using the same email address that you provided to TELUS. You will also need to agree to the applicable terms and conditions.

You can manage your Apple TV+ subscription through your My TELUS Account without incurring additional early cancellation fees.

If you wish to cancel your Apple TV+ account altogether, remove it from your Optik TV subscription, then log in to your Apple TV+ account to cancel your subscription.

If you cancel during your billing cycle, you will see prorated charges for the remaining days of the month, if applicable.

No. As TELUS pro-rates billing for the remaining days of the month, any overlapping bill inquiries can be directed to Apple at the

Apple TV Support page

.

While you can link your Apple TV+ with TELUS if you’re an Apple One subscriber, you will be billed for both Apple One by Apple and for Apple TV+ on Optik TV or through standalone subscription via TELUS.

No changes will be made to your Apple ID once you activate Apple TV+ with TELUS.

Yes. The email address on your Apple ID and My TELUS account can be different.

As part of TELUS Subscriptions and Optik TV, TELUS offers third-party billing for video streaming subscription services like Apple TV+. Your billing will depend on how you’ve purchased Apple TV+ via TELUS.

If you’ve purchased Apple TV+ as a standalone subscription, it will be charged directly to your credit or debit card that you’ve used to purchase the product

If you’ve purchased Apple TV+ as part of your Optik TV package, it will be included on your monthly TELUS bill as part of your Optik TV package or as an à la carte add-on.

The cause of the double-billing may be due to signing up for Apple TV+ via TELUS without completing the activation steps. You must follow the activation steps above to avoid being double-billed.

For any Apple TV+ account inquiries, including double-billing, please visit the

Apple TV Support page

.