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How to install Actiontec T3200 modem
Follow these instructions to install your T3200 modem.
Kit delivery
This article can be useful when you’ve already got some or all of the TELUS equipment at your disposal. If you are awaiting equipment, your self-install kit should arrive within three to five business days of when you placed your order.
You can track your order through Canada Post with the tracking number included in the order confirmation email with the subject "Confirmation of changes to your TELUS account" or the one sent by SMS to your account’s contact information.
Self-installation
The self-installation process for PureFibre High Speed Internet access normally takes around 30 minutes, but may vary and can take longer.
As a reminder, installing a new gateway or replacing an existing gateway will result in a change of Wi-Fi settings (SSID and Passphrase) in your internet setup. Be sure to connect all of your devices to the new network once you are done with the gateway setup.
What you need
Warning
: To prevent risks associated with fibre optics, always handle with care and make sure to never look at the end of the cable. Always point the end of the fibre optics cable towards the ground.Warning
: Additional precautions must be taken when working near an electrical panel. TELUS recommends that a certified electrician be hired if electrical work needs to be done.Actiontec T3200M
In order to install your modem, you must use the Ethernet cable included in your kit to connect the white WAN Port on the Actiontec T3200M to the Data 1 or LAN 1 on the Nokia or Alcatel Fibre Terminal. 
installing an ONT
Optik TV subscribers
: Once the TELUS gateway is activated, you can proceed to install your PVR Drive
Actiontec T3200M installation
- Connect the provided Ethernet cable into the WAN port of the new modem, then connect the other end of the cable to the Data 1 or LAN 1 port on the Fibre Terminal.
- Connect the new power adapter to the new modem router and plug it into a wall outlet.
- Wait until the Internet and Wi-Fi lights are both green.
- If you have just changed the modem, please reconnect all the Ethernet cables as on the previous modem
- Connect devices such as computers, smartphones and tablets to Wi-Fi using the wireless network name and password on left side of the T3200 modem
- Installing this new modem has changed your current wireless network settings (name and password). If you changed the settings on your old equipment and want to restore it in order to avoid having to reconfigure all of your equipment,and configure the name and password from your previous wireless networkdownload the TELUS Connect app
Congratulations, you have completed the configuration and are now connected to your Wi-Fi network. To learn how to connect a mobile device like a tablet or smartphone to your wireless modem router, go to .
telus.com/InternetSupport
TELUS Gateway removal
To change an existing TELUS modem, please follow the steps below first.
- Locate your current modem
- Disconnect all cables connected to the existing modem. We suggest taking a photo for future referenceFor the TELUS Wi-Fi Hub with fibre connector :
- Remove the green connector from the fibre connector
- Lift the green tab on the fibre connector still inside the modem until you hear a "click"
- Then pull the tab to remove the module from the modem
Additional support
For additional support including online chat, please visit .
telus.com/contact
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