Troubleshoot login problems with My TELUS

If you've already registered your account, a confirmation email was sent to your registered email address. To complete the registration process and activate your account, you must confirm your email address via that email to activate your account.

If you're sure that you haven't registered your account,

register it now

.

Make sure to properly type your username and password. Try the following:

: If you have already made 5 unsuccessful login attempts, your account will be locked for security purposes. To unlock it,

contact us

. Then, reset your password by selecting above the password field on the My TELUS

login

page. You will end up with a new My TELUS password.

If you have forgotten your password, you can reset it by selecting above the password field on the My TELUS

login

page. You'll end up with a new password.

If you have a personal account, your username is your registered email address. If you have a corporate account, your username is your registered email address or the username you selected during registration.

If you still can't remember your username, you can retrieve it online by selecting above the Email/Username field on the My TELUS

login

page and following the directions.

If you have already made unsuccessful login attempts, your account will be locked for security purposes.

To unlock your account,

contact us

. Reset your password using the steps in the forgotten password section above.

If you're an , the or must approve your request to access the account. Contact the owner or manager of the account to approve your request.

Learn more about

TELUS account management

.

If your account or phone number has been cancelled or deactivated, you'll get a message that reads, "." Since your account no longer exists, it is not possible to log in. To log in, you must reactivate your account or phone number.

Browsers can autosave your passwords for websites. So, if your password was changed on a different device, it may not be up-to-date on this device.

If you are using Google Chrome, you can check this by clicking on your profile icon (top right of screen) > > >