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How to get additional help with your concern

If you’ve tried to contact TELUS and still have an unresolved concern, we can help you get to the right solution.

Have you tried our Support site?

We have articles, videos, troubleshooting tools and setup guides to help you solve your problem quickly and easily.

Visit Support

What options do I have for contacting TELUS?

We want to support your channel of choice. We have several ways of getting in touch with our customer care team:

Chat

Use our 24/7 virtual assistant, TELUS Assist. If it can’t answer your question, it will direct you to a live agent. 

Ask TELUS Assist

Phone

Reach out to us over the phone. To find the phone number for a specific service or product, visit our contact us page, and select the applicable service from the drop-down list. 

Find a phone number

X

Contact us over social media. Tweet @TELUSsupport for quick assistance.

Visit X account

Customer forum

Use the TELUS Neighbourhood. Get answers from other customers as well as the TELUS Community Power Users. 

Visit TELUS Neighbourhood

What if I’ve already tried those options and I still need help?

At TELUS our long-standing commitment of putting customers first fuels every aspect of our business. We welcome the opportunity to improve our products and services, and appreciate your feedback on how to improve. 

Submit a complaint to our TELUS Management team for a Mobility-related concern, including for
:

Mobility
Prepaid Mobility
TELUS Exclusive Partner Program (also known as EPP)

File a complaint for Mobility and EPP

Submit a complaint to our TELUS Management team for a Home Services-related concern, including for
:

Home Internet
Home Phone
TV
SmartHome Security
TELUS Online Security
SmartWear Security
LivingWell Companion

File a complaint for Home Services

Are you a TELUS Business customer?

If your concern relates to your Business services, you'll need to follow a different process specific to Business customers to get in touch with the TELUS Management Team.

Get in touch for Business

The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca
 or call toll-free at 1-888-221-1687.

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