Instructions for a full reboot of your TELUS Internet and Optik TV services

Please check whether your services are installed with fibre optic or copper, and follow the associated steps below.

Identify your modem and optical network terminal (ONT), and follow the full reboot instructions. There are two reboot procedures, one for the Actiontec T3200 or T1200 modem, and one for the TELUS Wi-Fi Hub. Check your equipment and follow the correct procedure.

Instructions:

Instructions:

If you have a home phone, reboot your Optical Network Terminal (ONT)*. If you don't have a home phone, your ONT is built into the TELUS Wi-Fi hub.

*ONT is a device that communicates directly with an internet service provider (ISP) to get a fibre-optic internet connection in your home or office.

To fully reboot your TELUS Wi-Fi Hub, please follow the instructions on the

Full reboot instructions for the TELUS Wi-Fi Hub

page.

If you also have a Boost Wi-Fi extender, please follow the instructions below:

If you give your Boost Wi-Fi extenders a different Wi-Fi network name (known as an SSID) from the main wireless hub, you can have both 2.4GHz and 5GHz networks available on the wireless hub. The 2.4GHz network name will match the SSID of your Boost Wi-Fi extenders.

To fully reboot your TELUS Wi-Fi Hub, please follow the instructions on the

Full reboot instructions for the TELUS Wi-Fi Hub

page.