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Full reboot instructions for the TELUS Wi-Fi Hub

Follow this step-by-step guide on how to fully reboot your internet and Optik TV services

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Many issues can be fixed with a hardware reboot. Log in to My TELUS to do this automatically. If you need help, you can request a callback with a support representative.

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Steps to fully reboot your TELUS Wi-Fi Hub

  1. Take the time to locate all your internet equipment (modem and boosters) and OPTIK TV equipment (PVR and digital boxes).
    TELUS Wi-Fi Hub (with built-in ONT)
    :

    High performance-WiFi modem with ONT

    PVR and digital boxes
    :

    an image of the TELUS 4K PVR box is shown

    Wi-Fi boosters
    :

    TELUS Wi-Fi Boost

  2. With the exception of the TELUS Wi-Fi Hub, unplug all your internet and television equipment from their electrical plugs in the following order:
    a. OPTIK TV PVR
    b. Other digital boxes
    c. Optional: Wi-Fi boosters

  3. Then unplug your TELUS Wi-Fi Hub from its electrical outlet.

  4. Wait 10 seconds and then plug your TELUS Wi-Fi Hub back into the electrical outlet.

  5. Let your TELUS Wi-Fi Hub reboot until these indicator lights are green again.

  6. One at a time, plug in the connection cables for the various devices you unplugged at the beginning of the process. Wait for the indicator lights on each device you plug in to stabilize before you plug in the next device.

    Important
    : To maximize your chances of success in the reboot process, please plug in the equipment in the same order you unplugged it in Step 2.

  7. When all your equipment is plugged back in and all the indicator lights are back to normal, connect to the internet and/or turn on your television to check whether your connection has been re-established.

If the problem persists after all these steps, please contact the technical support team at 310-1212 or
contact us
 to chat with an agent.

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