You're currently in Personal Support. If you're a Business customer, visit our
Hayu subscriptions on TELUS
Learn more about the ways you can watch Hayu on TELUS
Hayu is your one-stop-shop for reality TV. Dive into a massive library with hundreds of shows and thousands of ad-free episodes, ready to stream or download for offline viewing. Catch new episodes of your favourites like The Real Housewives, Below Deck, Vanderpump Rules, and Summer House - all streaming the same day as they air in the US. Explore sub-genres like Home & Design, Dating, Fashion, True Crime, Celebrity Lifestyle, and more.
Find the full list of Hayu content at .
get.hayu.com
Note
: Hayu on TELUS is not currently available in Quebec. You can subscribe to Hayu through TELUS in the following ways:
As a TELUS Customer with at least 1 TELUS product:
- Visitand selectHayu on TELUSAdd now
As a Stream+ Customer:
- You can add-on this service (additional discount will apply)
- Visitand selectHayu on TELUSAdd now
- Existing Stream+ Basic or Stream+ Premium customers are eligible for a discount on Hayu through TELUS. To ensure you get the discount added to your Hayu subscription, please make sure that you have already subscribed to Stream+ through the same TELUS account that you are using to purchase Hayu on the web atHayu on TELUS
Optik TV Customers
- Visitand selectHayu and Optik TVGet Optik TV with Hayuto subscribe
- Please note Optik TV is not available for all of Canada. Visitto check if Optik TV is available in your areaour website
Note:
You can subscribe to Hayu on telus.com with select credit and debit cards. Purchasing at any of our TELUS retail locations or call centres, or with any other payment method, is currently not availableIf you are planning on adding Hayu as a subscription (not through Optik TV), please cancel your existing Hayu subscription before you activate via TELUS. This will keep your watch history and preferences intact, and avoid you being double-billed.
- After account cancellation, you can continue to access Hayu content until the end of your bill cycle. To find out the end date of your bill cycle, go to yourMy account > Subscription. You must wait until your bill cycle has ended BEFORE you activate Hayu through TELUS
If you are planning on adding Hayu to your Optik TV package - you can link a pre-existing Hayu account with TELUS.
- SelectI watch Hayu on another platformto finish cancellation. You will receive an email from Hayu once your cancellation has been confirmed
- After account cancellation, you can continue to access Hayu content until the end of your bill cycle. To find out the end date of your bill cycle, go toMy account > Subscription. You must wait until your bill cycle has ended BEFORE you activate Hayu through TELUS
- SelectSet up your Hayuunder theOptik TVtab. Follow the instructions and you will be taken to the Hayu sign in page
- SelectSign inand use the email address previously registered with Hayu. You will then get a “Welcome to Hayu” email to confirm you have successfully set up your Hayu account through TELUS
For steps to activate Hayu as part of your Optik TV subscription, refer to
How to sign up for and watch Hayu with your Optik TV package
How to activate your Hayu subscription via TELUS:
Once you purchase Hayu through TELUS, you will be directed to the Hayu website to create an account. Please follow the steps provided to create a new Hayu account. If you have a pre-existing Hayu subscription, please refer to
What if I already have a Hayu Subscription?
- Log in to My TELUS ontelus.com
- If you are adding Hayu as part of your Optik TV bundle, visitand selectHayu and Optik TVGet Optik TV with Hayuto subscribe
- If you are adding Hayu as its own subscription, visitand selectHayu on TELUSAdd nowto subscribe
- Click on theActivatebutton for Hayu Subscriptions which will take you to the Hayu website
- When you arrive on the activation page for Hayu, selectGet it now!
- Fill out the form to create a Hayu account, then selectNextand chooseActivate my subscription
- SelectOK, and you’re all set to start enjoying Hayu!
For new Optik TV customers, you can and add Hayu to your TV combo or as a standalone option.
sign up for Optik TV
Note
: Optik TV is currently only available in British Columbia, Alberta and Quebec.To add Hayu to your existing Optik TV package, please follow these steps:
- Once you're signed in, navigate to theOptik TVtab
- SelectCustomize your Package
- Select theAdditional Channelstab
- Scroll down to find Hayu
Once you add Hayu to your Optik TV package, you’ll need to activate your new Hayu account or link your existing Hayu account to Optik TV.
Please follow the steps provided to complete activation and reduce the risk of double billing.
If you are subscribing to Hayu separately, not as part of Optik TV, refer to
Activating my Hayu standalone subscription
. If you have an Hayu account outside of TELUS, refer to What if I already have a Hayu Subscription?
To create a new Hayu account:
- When you arrive on the activation page for Hayu, selectGet it now!
- Enter your personal email and a desired password to create a Hayu account, then selectNext. Scroll to the end of the next page, and selectActivate my subscription
- SelectOkby the confirmation email, and you're all set to start enjoying Hayu
Once you’ve added Hayu to your Optik TV package, you can also access it via the Hayu app, downloadable via the Google Play store on your TELUS TV Digital Box. The Hayu app can also be accessed on a wide range of smartphones, tablets and and other devices. A full list of Hayu compatible devices can be found at .
support.hayu.com
To remove your Hayu subscription from your Optik TV package:
You can remove your Hayu subscription through My TELUS (select
Add/Remove theme pack
), or by contacting us. A confirmation email will be sent to you once the cancellation goes through successfully.To access Hayu on a TELUS TV Digital Box:
Turn on your Optik TV and launch Hayu by pressing the apps
button on your remote and select the Hayu app
. If you do not see the Hayu app, download it from the Google Play Store.To access Hayu on a TELUS TV HD/4K Set Top Box or Digital Box:
Turn on your Optik TV and launch Hayu on channel 336
or by pressing the apps/interactive
button on your remote and selecting Hayu
.To access Hayu on your mobile device or computer browser:
To access Hayu on your mobile device, download the Hayu app on the Google Play store, Apple App Store, or the Amazon App store. Log in using the Hayu account credentials provided to you.To access Hayu on your browser, go to on your web browser of choice, and sign in using the Hayu account credentials provided to you.
hayu.com
I’ve purchased Hayu through TELUS as a subscription. How do I start watching content?
Once you sign up for Hayu, you will receive an email with activation instructions. Please follow the instructions in that email to ensure you have successfully activated Hayu or refer to section Hayu account creation and activation
.How do I cancel my Hayu subscription through TELUS?
You can cancel your Hayu subscription by following these steps:
- Log in to your account on My TELUS through a web browser (Google Chrome, Firefox, Safari, etc.)
- Select theSubscriptionstab
- SelectManagein the subscriptions box you want to cancel
- SelectCancel my subscription
If you do cancel your Hayu subscription through TELUS, you will no longer have access to your streaming account through TELUS at the end of your current billing cycle.
Once you add Hayu to your Optik TV package, you’ll need to activate your new Hayu account or link your existing Hayu account to Optik TV.
Please follow the steps provided to complete activation and reduce the risk of double billing.
Note
: If you are subscribing to Hayu as a standalone subscription through TELUS Stream+, please refer to the instructions in the previous section of this article.To create a new Hayu account
If you have an Hayu account outside of TELUS, please skip this section and proceed to sign up options for customers who already have an active Hayu account outside of TELUS.
When setting up Hayu through My TELUS, you will be directed to the Hayu website to create an account. Please follow the steps provided:
- When you arrive on the activation page on Hayu, select“Get it now!”
- Enter your personal email and a desired password to create a Hayu account, then selectNext. Scroll to the end of the next page, and selectActivate my subscription
- SelectOkby the confirmation email, and you're all set to start enjoying Hayu
Linking a pre-existing Hayu account with TELUS
If you already have a Hayu account outside of TELUS, follow the steps provided to include Hayu as part of your Optik TV subscription:
- Sign into Hayu through the Hayu website, navigate toMy accountand selectCancel subscription
- SelectI watch Hayu on another platformto finish cancellation. You will receive an email from Hayu once your cancellation has been confirmed
- After account cancellation, you can continue to access Hayu content until the end of your bill cycle. To find out the end date of your bill cycle, go toMy account > Subscription
- You must wait until your bill cycle has ended before you activate Hayu through My TELUS and selectSet up your Hayuunder theOptik TVtab. Follow the instructions and you will be taken to the Hayu sign in page
- SelectSign inand use the email address previously registered with Hayu to sign in. You will then get a “Welcome to Hayu” email to confirm you have successfully set up your Hayu account through TELUS.
Note
: Do not try to activate Hayu through TELUS before the bill cycle runs out for your canceled account, or double billing will occur. 1
.
What is the difference between adding Hayu on TELUS Stream+ and adding Hayu on Optik TV?
There is no difference in the content you receive from Hayu, but it will be represented differently within your billing.
Note
: Optik TV is currently only available in British Columbia, Alberta and Quebec.2
.
Data consumption when using Hayu
When using Hayu on Optik TV or your mobile devices, it will contribute to your data usage. High Definition (HD) content uses about 3GB per hour.
3
.
If I move, does this impact my Hayu subscription?
No, as long as your Optik TV service continues at your new address.
4
.
If I downgrade or disconnect my Optik TV services, how will it impact my Hayu subscription?
If you downgrade to Optik TV Essentials or Lite that do not include any theme pack or disconnect your Optik TV service, you’ll be notified by Hayu via email that your subscription has been cancelled. To keep your Hayu subscription outside of TELUS, you’ll be responsible for updating your payment method with Hayu. TELUS will no longer manage your payment should you downgrade or cancel.
5
.
Which devices can I use to watch shows on Hayu?
Once you've signed up you can watch Hayu on your Optik TV Digital box, as well as on web at and on mobile iOS App or Android App. Please note that iOS devices must be iOS10 at a minimum and Android must be 4.4 minimum.
hayu.com
See for more details on how to watch hayu across different devices.
hayu support
6
.
How can I contact for customer support at hayu?
Visit the .
hayu support page
Did this article solve your problem?
Learn about accessibility at TELUS