You're currently in Personal Support. If you're a Business customer, visit our

Restart your HD/4K Optik PVR or Digital Box

Instructions for restarting your HD/4K Optik boxes

Steps to restart your Optik PVR or Wireless Digital Box

It is important to restart the equipment in a specific order.

Restart your modem
.
Once it is back online, find your PVR.
Disconnect the power cord from the back of the box or power outlet.
Pro tip:
To determine which box is the PVR, go to
Menu > Settings > General > System information > System resources
for each box and check to see if the
Disk Status
is listed as
Present
(that will be the PVR).
Wait 10 seconds.
Reconnect the power cord to the back of your digital box.
The digital STB will begin the restart process. This process will take a few minutes and the process will be complete when the
Link
and
Power
lights are on. If your TV is on and on the correct input, video will be visible on the TV screen.
Ensure you are able to watch Live TV and that your recordings are available.
Move on to any other digital boxes in the home and repeat steps 3 to 7.

Yes