How to reduce false alarms

: A minimum of 3 contacts on your account who can be reached in order to verify an alarm. Your ideal emergency contacts should live in or know the location of your premises, have access to the building and be able to act on your behalf in the event of an emergency. Make sure you keep these details up-to-date to ensure the right people are contacted in the event of an alarm

: Your emergency contact list should be updated if members of your household change, phone numbers change, in the event of a move and potentially while you’re on vacation

: You can update your emergency contacts through the or the

website

. Need more help? Please visit the support page on how to

manage emergency contacts

. When making changes to your contact list please ensure that your new contacts know their verbal password

Alternatively, a location password can be used for your account when our Central Monitoring Station responds to two-way or a landline number.

: Your panel should be easily accessible from your main entry/exit point so that you do not trigger an alarm when exiting your home and can quickly disarm your system when re-entering your home

: Ensure all family members and others who have access to your premises, e.g. a babysitter or housekeeper, are properly trained to arm or disarm your system and are equipped with a verbal password to cancel an alarm with our central monitoring station

Motion detectors may detect pet movement depending on the size of your animal and their activity in your home, e.g. jumping on furniture. For large pets, we recommend installing a pet shield within the motion detector, which can help reduce false alarms by ignoring the floor region.

You can avoid triggering false alarms from pet movement by keeping the furniture away from the motion detector field of view.

While a pet shield does not guarantee reduced alarm activity triggered by your pets, it will help to reduce the risk of false alarms.

Contact us

to install a pet shield.

We recommend inspecting your system on an annual basis for the following:

. After your panel is disarmed, regularly perform check-ups on your sensors to ensure they are secure and cannot be jiggled loose with everyday activity, e.g. opening and closing a door

. Dust, cobwebs and other particles in the home can trigger your sensors. Once they are dusty or are placed in an area where there is more dust than usual, e.g. a laundry room, they are more prone to react. Make sure to keep your home clean and tidy to avoid false alarms

. If you're changing the setup of your home, make sure to consider your security system setup so that your daily activities do not cause false alarms. For example, in your new living room set-up could your curtains trigger a motion detector if a window is left open? Can your new windows be inadvertently opened by a strong breeze?

. Your TELUS SmartHome Security mobile app will alert you if your device is reaching a low battery level. Changing the batteries on a regular basis can help prevent false alarms and ensure your home is secure at all times. Please visit our battery replacement support page for more information at

telus.com/SecurityBatteries

By default your panel is programmed to show police, fire and auxiliary panic buttons

If you find yourself triggering false alarms by pressing these buttons,

contact us

to have them removed from your home screen