VoLTE (Voice over LTE)

VoLTE (Voice over LTE) is the next evolution in wireless calling. It allows customers with a compatible phone to place and receive calls over the TELUS LTE network instead of the HSPA network.

To start using VoLTE, here's a

list of what you'll need

.

?

Previously, data was carried over LTE when you weren't on a voice call. If you were on a voice call, your data was transmitted using the slower 3G speeds. Now with VoLTE, your data will be carried over LTE even when you’re on a voice call.

Making VoLTE calls is simple. To make or receive a VoLTE call, you'll need the following:

All new devices sold by TELUS in 2018 or later and most devices sold in Canada will work on the TELUS VoLTE network.

Older phones or phones sold outside of Canada may not be able to connect to the VoLTE network. If your phone is not VoLTE-compatible, you can dial * from your TELUS device for support to upgrade your phone.

VoLTE is available across Canada. VoLTE E911 is available in all VoLTE-enabled areas.

In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.

New devices and software versions will enable VoLTE by default and may not have a VoLTE setting.

On Android, the settings vary slightly from one model to another and from one Android operating system to another. Below, you'll find the most common settings to enable VoLTE:

You can also go to our

self-serve device guides

to find instructions on how to enable VoLTE on your device. Simply select your device brand and model, and search for .

No. All your voice usage will be billed according to your TELUS plan, so you won't be using any of your monthly data allowance.

No. Making voice calls with VoLTE will be treated as a regular voice call and will not affect your data usage.

If you’re a mobile customer with a postpaid plan, you can use VoLTE roaming services in the U.S. and several international countries. : Roaming is not available to prepaid customers.

With VoLTE roaming, postpaid customers can place and receive calls over the LTE network. If there is no VoLTE coverage or you don't have a VoLTE-enabled device, you'll continue roaming on the HSPA network (if one is available locally).

All new devices sold by TELUS in 2018 or later and most sold in Canada will work on the TELUS VoLTE network. If you're not sure how old your device is or you didn’t buy it from TELUS, you can

check if your device is VoLTE-compatible

.

Depending on the device model, you'll have to check the model number or the IMEI to verify if your device is compatible with TELUS’ VoLTE network. On Android devices, you can find this information under > .

Older devices don't have the technology necessary to use LTE and VoLTE and won't be able to connect. Some newer devices also won't be able to connect to the VoLTE network if they are purchased outside of Canada as they won't be compatible with Canadian settings. If your phone is not VoLTE-compatible, dial * from your TELUS device for support to upgrade your phone.