Fix false alarms, beeping and other related issues

For further assistance on how to install your Door and Window sensor, please watch the video below:

To install your Door and Window Sensor, make sure you have the following in addition to the included equipment:

, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account.

Don’t have the app or having trouble logging in?

Click here to learn more

.

To add a sensor to your security system, use your TELUS SmartHome app and follow these instructions here:

Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please

contact us

.

If you are unable to add the Door and Window sensor, try resetting your sensor by removing the cover of the device. Next, press and hold the round button in the middle of the circuit board for approximately 10 seconds until the LED starts flashing red. This will reset the device and you can now re-add your sensor.

Your Door and Window Sensor should be placed on non-metallic doors or frames only. Metallic doors or frames can cause interference between the sensor and the Control Panel and is not recommended.

A Door and Window Sensor should be located inside your home on a clean surface area. Make sure you wipe the location before installing your sensor.

To mount your Door and Window Sensor with the provided double-sided adhesive tape, follow the instructions below.

To mount your Door and Window Sensor with screws, follow the instructions below.

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call TELUS Technical Support at to resolve the issue and complete your installation.