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How to install your TELUS Doorbell Camera

This step-by-step installation guide will walk you through how to set up your doorbell camera.

The time it takes to install the doorbell camera varies depending on where you install it. Standard installations typically take about 30 to 60 minutes to complete.

Note
: Do not attempt to insert an SD card into a HomeView camera. If you've already installed a micro SD card in your camera, unplug the camera and remove the card. If you need further assistance, you can schedule a call with a TELUS representative from the SmartHome+ app.

Video on how to install your TELUS Doorbell Camera

Check doorbell compatibility

Tools and equipment you need

Step 1: Check your doorbell.

Step 2: Test Wi-Fi requirement.

Step 3: Turn off the breaker.

Step 4: Test doorbell chime.

Step 5: Identify chime type.

Step 6: Wiring your chime.

Digital chime

To wire your digital chime, follow the steps below:

Insert the supplied 5-wire harness into the chime adapter.
Remove the cover from your chime.
Loosen the screws on the chime terminals labelled
Transformer
and remove the wire from the chime terminal.
Connect the digital wire harness wire labelled
Trans
to the chime terminal labelled
Transformer
by inserting the spade under the screw and tightening it.
Connect the digital wire harness wire labelled
T2
to the loose wire removed from the chime terminal labelled
Transformer
using a wire nut (or push fitting).
Remove the wire from the chime terminal labelled
Front
by loosening screws and removing the wire.
Connect the digital wire harness wire labelled
Front
to the chime terminal labelled
Front
by inserting the spade under the screw and tightening it.
Connect the digital wire harness wire labelled
F2
to the loose wire removed from the chime terminal labelled
Front
using a wire nut (or push fitting).
Locate an existing multi-wire connector, likely a wire nut, and add the digital wire harness wire labelled
T3
to this bundle by unscrewing the wire nut, inserting the wire into the bundle and replacing the wire nut.
Using the supplied double-sided circle adhesive, mount the adaptor to the front of the chime.
Replace the cover on your chime.

Before wiring :	After wiring :

Mechanical chime

To wire your mechanical chime, follow the steps below:

Insert the supplied two-wire harness into the chime adapter.
Remove the cover from your chime.
Loosen the screws on the chime terminals labelled
Front
and
Transformer
. Do not remove the existing wires.
Connect the mechanical wire harness wire labelled
Trans
to chime terminal labelled
Transformer
by inserting the spade under the screw and tightening it.
Connect the mechanical wire harness wire labelled
Front
to the chime terminal labelled
Front
by inserting the spade under the screw and tightening it.
Using the supplied double-sided circle adhesive, mount the adapter to the front of the chime.
Replace the cover on your chime.

Before wiring :	After wiring :

Step 7: Remove old doorbell.

Step 8: Determine if a camera wedge is required.

Step 9: Detach wall mount from doorbell.

Step 10: Pull the wires through.

Step 11: Mark the screw placement on mounting surface.

Step 12: Install the wall anchors.

Step 13: Attach the wall mount.

Step 14: Connect the power wires.

Step 15: Attach the doorbell.

Step 16: Turn on the breaker.

Step 17: Get the TELUS SmartHome+ app.

Step 18: Add the doorbell camera to your account.

Step 19: Set up detection and notification preferences.

Step 20: Name your device.

I’m experiencing issues setting up my camera.

Frequently asked questions (FAQ)

LED reference guide

LED pattern	Device state message	User action
Solid red	Your camera is booting up.	Wait a few minutes. If this continues for more than five minutes, reset the device and try again. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app.
Blinking red	Your camera is too cold.	Wait a few minutes. If this continues for more than five minutes, warm the device to room temperature, reset it and try again. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app.
Solid green	Your camera is ready to connect.	• Configure your Wi-Fi credentials. • Ensure the Wi-Fi network has internet access. • Ensure the Wi-Fi signal is sufficient where the device is placed. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app.
Solid blue	Your camera is connected to Bluetooth.	Connect to Wi-Fi and wait a few minutes. If this continues for more than five minutes, do not power cycle the device. Get in touch with us by booking a callback from the Support section of the SmartHome+ app.
Solid purple	Your camera is updating.	Wait a few minutes. If this continues for more than five minutes, do not power cycle the device. Get in touch with us by booking a callback from the Support section of the SmartHome+ app.
Blinking purple	Your camera is performing a factory reset.	Wait a few minutes. If this continues for more than five minutes, reset the device and try again. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app.
Solid white	Your camera is working normally.	No action required.
Pulsing white	Your camera detected an event.	Please respond to the event.
Solid yellow	Your camera is unable to connect to Wi-Fi.	• Configure your Wi-Fi credentials. • Ensure the Wi-Fi network has internet access. • Ensure the Wi-Fi signal is sufficient where the device is placed. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app.
Pulsing yellow	Your camera is not configured.	Get in touch with us by booking a callback from the Support section of the SmartHome+ app.

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How to install your TELUS Outdoor Camera

This step-by-step installation guide will walk you through how to set up your outdoor camera.

How to install your TELUS Indoor Camera

This step-by-step installation guide will walk you through how to set up your indoor camera.

How to book and prepare for your SmartHome+ and SmartEnergy professional installation

Important reminders to prepare for your SmartHome+ professional installation

Learn about accessibility at TELUS

How to install your TELUS Doorbell Camera

Video on how to install your TELUS Doorbell Camera

Check doorbell compatibility

Tools and equipment you need

Step 1: Check your doorbell.

Step 2: Test Wi-Fi requirement.

Step 3: Turn off the breaker.

Step 4: Test doorbell chime.

Step 5: Identify chime type.

Step 6: Wiring your chime.

Digital chime

Mechanical chime

Step 7: Remove old doorbell.

Step 8: Determine if a camera wedge is required.

Step 9: Detach wall mount from doorbell.

Step 10: Pull the wires through.

Step 11: Mark the screw placement on mounting surface.

Step 12: Install the wall anchors.

Step 13: Attach the wall mount.

Step 14: Connect the power wires.

Step 15: Attach the doorbell.

Step 16: Turn on the breaker.

Step 17: Get the TELUS SmartHome+ app.

Step 18: Add the doorbell camera to your account.

Step 19: Set up detection and notification preferences.

Step 20: Name your device.

I’m experiencing issues setting up my camera.

Can’t connect the camera to Bluetooth:

Can’t connect the camera to Wi-Fi:

Frequently asked questions (FAQ)

LED reference guide

Did this article solve your problem?

Related articles

How to install your TELUS Outdoor Camera

This step-by-step installation guide will walk you through how to set up your outdoor camera.

How to install your TELUS Indoor Camera

This step-by-step installation guide will walk you through how to set up your indoor camera.

How to book and prepare for your SmartHome+ and SmartEnergy professional installation

Important reminders to prepare for your SmartHome+ professional installation