Installing your Smoke Sensor

For further assistance on how to install the Smoke Sensor, please watch the video below:

To install your Smoke Sensor, make sure you have the following in addition to the included equipment:

, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account.

Don’t have the app or having trouble logging in?

Click here to learn more

.

To add a sensor to your security system, use your TELUS SmartHome app and follow the instructions below:

Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please

contact us

.

Your Smoke Sensor should be installed on a clean surface area inside your home. Make sure you wipe the location before installing your sensor. A good location for a Smoke Sensor is:

A Smoke Sensor should not be installed:

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please

contact us

to resolve the issue and complete your installation.