Help with late payments and overdue balances

Your credit or debit card is expired.

The payment was made to an invalid or incorrect TELUS account number.

Your bank or credit card issuer identified fraudulent activity.

You reached the limit on your bank account or payment card.

The payment was made to a closed bank account.

The payment information provided to TELUS was incorrect.

Pre-authorized payments are withdrawn six days before the bill due date. We advise customers to set up pre-authorized payment at least 15 business days before the bill due date. Otherwise, if a pre-authorized payment is made close to the withdrawal date, a one-time payment will be required to avoid late charges.

To avoid payment posting delays, make sure to pay at least five business days before the bill due date.

Log in to

My TELUS

to verify the account number with a bill owing. This will avoid misapplying payments in the future and help avoid late charges.

It's also possible that a new account is not connected to your existing My TELUS account. You can link your account by following this

guide

to view and pay your bill.

The late payment fee should have been charged in the last 90 days.

You haven’t received a late payment credit in the last 12 months from TELUS.

You have been charged no more than four late payment fees in the last 12 months.

Your account has not been

set up for a payment arrangement