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Manage or update My TELUS information

How to change payment or profile information in My TELUS

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

My TELUS online

Changing/updating account information

Setting up pre-authorized payments

Update your pre-authorized payment information

Add, remove and manage users on your account

Switch to e.Bill

Discontinue pre-authorized payments

Cancel an account or service

Change billing names

Report a Mobility payment

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Common questions about Plaid

Learn all about the Plaid service: What is it? How does it work? Is it safe to use?

Frequently asked questions (FAQ) about pre-authorized payment discounts

Find answers to common questions about the Pre-authorized Payments Discount program, including how it works and what payment types and plans are eligible.

Troubleshooting Plaid errors

How to fix common issues you may encounter when connecting your bank account with Plaid.

Set up and manage pre-authorized payments

Learn how to set up and manage pre-authorized payments on your My TELUS account so that you never have to worry about paying your bill on time.

How to pay your bill

The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.

Learn about accessibility at TELUS