Migrating your SmartHome Security credentials to My TELUS

Migrating your credentials means linking your SmartHome Security account to a new or existing My TELUS account.

“Credentials” are the username and password you use to log in.

Once completed, you will no longer use the Alarm.com portal. Instead, you’ll be able to use your My TELUS credentials to log into the

SmartHome Security portal

or

My TELUS

.

In order to migrate your credentials to My TELUS, you’ll need to have your current SmartHome Security credentials on hand.

: Only the primary user/owner of the SmartHome Security account can complete the migration.

If you see a pending screen after migrating, your credential migration is being processed.

Once processing is complete, you’ll receive an email confirmation indicating that you can now manage your SmartHome Security through My TELUS.

Until you receive that confirmation, continue to manage your SmartHome Security through the Alarm.com portal with your old credentials.

If you’ve forgotten your SmartHome Security username,

retrieve your username

here.

If you’ve forgotten your SmartHome Security password,

reset your password

here.

Once you have your credentials, return to the migration page and enter them. See the

email migration

page if you’ve already navigated away from it.

If you’ve forgotten your My TELUS email/username, select on the

My TELUS login page

and complete the steps.

Select on the

My TELUS login page

and follow the steps to reset your password and create a new one.

Once you have your credentials, return to the migration page and enter them when prompted. See the

email migration

page if you’ve already navigated away from it.