Why your Mobility bill may be higher than you expected

If any of the above apply, your bill immediately following that change may be higher due to a partial charge because your activation or change date may not match your billing cycle. See more

details and examples regarding proration

.

Your bill may also include one-time charges like connection or installation fees.

: If you recently changed your rate plan or renewed your service, promotional bill credits may have been or will be removed. This would cause an increase in your monthly charges.

If you bought a new phone with TELUS Easy Payment®, the initial bill may have higher sales tax since it would include taxes for the full cost of your device upfront. This additional tax will not be applied to your monthly payments for the device over your 24-month term.

: If you recently changed your rate plan or renewed your service, promotional bill credits may have been or will be removed. This would cause an increase in your monthly charges.

Promotional credits may be missing on your bill for three reasons:

When you receive a discretionary bill credit, either one-time or recurring on a temporary basis, the value includes the applicable taxes charged in your province. What’s displayed on your bill is the credit value before tax is applied. To understand how your credit is broken down and applied to your bill, see the example below.

: You’re in Ontario and receive a $10 credit for activating a new subscriber with TELUS Mobility.

If you signed up for TELUS Easy Payment® and you upgrade and/or cancel your device before the 24-month term ends, you’ll be charged the

outstanding balance for the remainder of the term

.

Your bill will show two line items as a result:

This happens when you purchased your device (phone, tablet, watch, etc.) and chose Bring it Back™ as an option to pay less for your device upfront and monthly. If you do not return your device within 30 days from your end-of-term date, TELUS will charge you the

Bring-It-Back program amount

that was provided to you at the start of your contract on your very next bill.