Transfer your phone number to TELUS Mobility

To get started, here’s what you’ll need to complete your transfer:

: Please keep your old SIM card (or eSIM) in your device. A text message will be sent to the number you want to transfer. You must reply to the text message to complete your transfer.

Once the transfer is complete, your mobile phone number will be cancelled with your old service provider. Please note that you’ll also remain responsible for any outstanding device balance or service agreement from your old service provider.

If you’ve completed these steps or already have a TELUS Prepaid account:

Follow the steps below to make sure your eSIM is still active with your old service provider. Your old eSIM must remain active to complete your transfer.

: If the eSIM is erased, you will not be able to receive the verification text to approve your transfer, and your phone number will not be transferred to TELUS.

It may take up to two and a half hours to transfer your mobile phone number to TELUS. You can track your transfer status at any time by following these steps below:

On rare occasions, your transfer details may need an update. Follow these steps to complete your transfer: