Optik TV Digital Box not working

If the problems are not this simple, check how many set top boxes are having a problem.

If it is one STB, focus on checking power and connections. If one or more but not all are having a problem, check the cables and wiring – it could be a non-standard or defective Ethernet or HDMI video cable. Borrow or purchase a new Ethernet cable and see if it fixes the problem. If the issue persists, try replacing the HDMI cable, then move on to the other cable types until you isolate the problem. If all STBs are out, start checking at the gateway, then the STB/PVR.

If your TV is on, but the oval light surrounding the power button is not green, press on your remote.

For the non-working box(es), select which of the following best describes what you’re seeing:

If the green link light is , check which type of connection you have:

Follow the appropriate instructions below.

If the Link light is still off, please call us at 310-MYTV (310-6988).

If the Link light is still off, contact us at 310-MYTV (310-6988).

If you have a coaxial connection and a black adapter that plugs into the power, please check and make sure the adapter is plugged in and the lights are solid.

If you have no connection, please connect an Ethernet or coaxial cable into the box to confirm if that brings the Link light and picture back to your TV.

If the Link light is still off, try rebooting the gateway and then reboot the digital box. If you are still experiencing a problem, please call us at 310-MYTV (310-6988).

If the problem affects of your digital boxes:

If you still do not have TV service on any of your digital boxes, please call us at 310-MYTV (310-6988).

If your digital box is not responding, or restarting unexpectedly, try these quick steps to fix the issue.

The issue of the digital box crashing or restarting only when using the Netflix app is under investigation.

If you have a wireless digital box, try hardwiring the digital box to your modem with an Ethernet cable, if possible

Still experiencing issues? Try using one of the following tools:

Your digital box may need to be replaced if you experience either of these two scenarios:

If you are experiencing either of these scenarios, please call 310-MYTV (310-6988).