discovery+ with TELUS

You can subscribe to discovery+ through TELUS in the following ways:

discovery+ is offered as a standalone subscription for existing TELUS customers. If you have at least one TELUS product, you can

subscribe to discovery+ on telus.com

with select credit and debit cards. You can choose to either sign up for discovery+ or discovery+(Ad-Free). discovery+ will have limited commercial breaks in most TV shows and movies, while discovery+ (Ad-Free) does not have those commercial breaks. Learn more at

discoveryplus.com

.

To add discovery+ through the web, visit the TELUS website and select to subscribe. After you complete your purchase, you'll receive an activation email that will have the steps required to set up or link your account.

After you complete your purchase of discovery+ through TELUS, you'll receive an activation email that will have steps required to link your existing discovery+ account with your TELUS account. Billing for your existing discovery+ subscription will then be transferred to TELUS.

Existing Stream+ Basic or Stream+ Premium customers are eligible for a discount on discovery+ through TELUS. To ensure you get the discount added to your discovery+ standalone subscription, please make sure that you have already subscribed to Stream+ through the same My TELUS account that you are using to purchase discovery+.

Once you sign up for discovery+, you will receive an email with activation instructions. Please follow the instructions in that email to ensure you have successfully activated discovery+.

If you already have an existing discovery+ account, you will be able to link that account so that you don’t lose your watch history or account details.

You can cancel your discovery+ standalone subscription by following these steps:

If you do cancel your discovery+ subscription through TELUS, you will no longer have access to your streaming account through TELUS at the end of your current billing cycle.

If you already had an existing subscription to discovery+ before activating through TELUS, your subscription may automatically resume with the streaming service provider if your previous method of payment is still valid and on your account. Otherwise, you may have to update your payment information to resume service with the streaming service provider again.

To change your credit card details, follow the steps below:

To view your past receipts, follow the steps below:

If you are a new Optik TV customer, you can

sign up for Optik TV

and add discovery+ as an a-la-carte . discovery+ has two subscription plans: discovery+ and discovery+(Ad-Free). Currently, only discovery+(Ad-Free) is available to be added to your Optik TV package.

If you are an existing Optik TV customer, you can add discovery+ to your existing Optik TV package as an a-la-carte by signing into your

My TELUS account

.

To add discovery+ to your existing Optik TV package, please follow these steps:

Once you’ve added discovery+ to your Optik TV package, you can access discovery+ via the discovery+ app. The discovery+ app can be downloaded via the Google Play store on the

TELUS TV Digital Box

.

If you do not have a TELUS TV Digital Box, your discovery+ subscription can be accessed via the discovery+ app on a wide range of smartphones, tablets and other devices. A full list of discovery+ compatible devices can be found at the

discovery+ help desk

.

Once you add discovery+ to your Optik TV package, you’ll need to activate your new discovery+ account or link your existing discovery+ account to Optik TV.

Please follow the steps below to complete activation and reduce the risk of double billing:

Yes. When you add discovery+ to your Optik TV package, you’ll receive an email with activation instructions. Please follow the instructions in that email to ensure you have successfully linked your existing discovery+ account to your Optik TV package.

: Optik TV is currently only available in British Columbia, Alberta and Quebec.

discovery+ has two subscription plans: discovery+ and discovery+(Ad-Free). Both plans are available as a standalone, but only discovery+(Ad-Free) is available to add to your Optik TV package.

No changes will be made to , or other preferences.

Yes. The email address on your discovery+ account and My TELUS account can be different.

If you’ve purchased discovery+ as part of Optik TV, TELUS offers third-party billing for video streaming subscription services like discovery+. Once you add and activate discovery+ to your Optik TV package, you will be billed once a month for discovery+ via your Optik TV bill.

If you’ve purchased discovery+ as a standalone subscription, it will be charged directly to your credit card or debit card that you’ve used to purchase the product.

The cause of the double billing may be due to signing up for discovery+ as part of your Optik TV package without completing the activation steps described above, since your discovery+ (Ad-Free) payment method was not linked to your TELUS Optik TV package yet.

To verify if you have activated, sign in to your My TELUS account and navigate to the tab. Scroll down to see discovery+ as part of your where the status should be .

For any discovery+ account inquiries, please visit the

discovery+ help desk

.

No. As TELUS pro-rates billing for the remaining days of the month, any overlapping bill inquiries can be directed to Discovery via their

help desk

.

If you want to be billed directly for discovery+, remove discovery+ from your Optik TV package. Once you do, you can change your payment preferences with Discovery directly.

This option is currently not available. You can only add discovery+ as an a-la-carte .

No. discovery+ ad-supported plan is not included in Optik TV packages. If you are interested in discovery+ ad-supported plan, please consider signing up for discovery+ as a standalone.

No. If you purchased discovery+ as part of your Optik TV package, and as long as your Optik TV service continues at your new address, this will not impact your discovery+ subscription.

If Optik TV is not available at your new address, you’ll receive an email from Discovery to update your payment method. If you purchased discovery+ as a standalone subscription, it will not be impacted by a change in address.

If you disconnect your Optik TV service, you’ll receive an email from Discovery asking you to update your payment method. TELUS will no longer manage your payment if you downgrade or cancel.

If you purchased discovery+ as a standalone subscription, it will not be impacted by disconnecting your Optik TV services.

Please

contact us

and we’ll help re-authenticate you. We will need to disconnect your incorrect account and re-authorize your proper account.

You’ll receive the discovery+ activation instructions again where you’ll be able to connect your proper account.

Contact us

and we’ll help re-authenticate you.

You can remove your discovery+ (Ad-Free) subscription through your My TELUS Account without causing additional early cancellation fees. You’ll be responsible for updating your payment method with Discovery after this point.

If you wish to cancel your discovery+ account altogether, remove it from your Optik TV subscription, then log in to your discovery+ account to cancel your subscription.

If you cancel during your billing cycle, you will see pro-rated charges for the remaining days of the month, if applicable.