Optik TV error messages

Optik TV is initializing

At this time, the digital box is attempting to connect back to our TV center. If the screen is seen longer than 15 minutes, please follow

My TV is initializing

.

Recording list is unavailable

When your digital box and PVR become out of sync, recordings will be unavailable. This error can also occur on the PVR when it did not boot properly. To resolve, simply reboot your PVR and allow it a few moments after it has tuned to a Live TV channel for the recordings to be available again.

Green screen

Your digital box has gone into Standby Mode after 4 hours of inactivity. Pressing "OK" on your remote will bring Live TV back.

Your television cannot support HDCP video over your high definition connection

When connections are attempted between your TV, your video cable and your digital box they can sometimes fail resulting in this error message. These errors can be random and sometimes more frequent but can often be resolved with a few simple troubleshooting steps. For more information, refer to

HDMI troubleshooting

.

Error code 403

This error can come up in different situations. The most common one is seen within applications (e.g. Netflix, YouTube) or in our Video On Demand storefront.

To resolve this problem,

reboot your digital box

.

Error code 0

To resolve this problem,

reboot your digital box

.

Error code 505

To resolve this problem,

reboot your digital box

.

LP1008

"Something unexpected happened. Please try again later (LP1008)." This error is due to a backend account linkage issue.

To troubleshoot this issue, please make sure you:

If the issue persists, please

contact us

.

HD PVR is offline

Recording capabilities may have been disabled.

Contact us

and we will re-enable them for you.

PVR is starting, please wait...

After rebooting the PVR, it can take a few moments to be ready. The amount of time it takes depends on how many recordings there are. Simply allow the PVR a few moments and it will be ready on its own.

Account unavailable / client has been disabled / quit client

There may be a problem on our end. Please

contact us

for assistance.

Please enter a registration / activation code

The digital box should register automatically after a few moments if you acquired the digital box directly from TELUS.

Reboot your digital box

to attempt the automatic registration again (2 to 3 reboot attempts may be required). If the issue persists, please

contact us

.

The application you have tried to access is temporarily unavailable

Please allow a few moments and try again. If the issue persists, a reboot of the affected digital box may be required.

Arris problem detected

The word "Arris" and a loading bar will pop up on your TV screen. A

reboot

of the digital box will normally solve the issue.